Exam Topics

Before taking the exam, the very first thing each candidate should do is review the exam outline. Below find the general overlay of the 500-052 test topics and marks allocated for each section.

• Developing a Unified Contact Center Express System Deployment

  32% of the test is based on this section and it includes:

  • Performing customer capacity planning.
  • Evaluating features required by the customer.
  • Determining various configurations and recommend different options.
  • Distinguish possible configuration and ordering tools.
• Operating a Unified Contact Center Express System.

  Being skilled in the section will earn you 28% of the exam score. It covers the following areas:

  • Fundamental Unified Contact Center Express user tasks.
  • Tools and processes accessible for troubleshooting Unified Contact Center Express.
  • Tools and processes accessible for monitoring system operations in Unified Contact Center Express
  • Tools and processes accessible for patching, upgrading systems, and license additions for Unified Contact Center Express.
• Implementation of a Unified Contact Center Express System. Describing the following processes

  This topic accounts for 40% of the questions and being competent in the following areas is expected:

  • Installation of Unified Contact Center Express software and hardware.
  • Configuration of Unified Contact Center Express software and provision of users to meet customer requirements.
  • Utilizing the Unified Contact Center Express Application Editor.
  • Examining the Cisco Business Edition 6000 competitive landscape.

Reference: http://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/uccxd.html#~overview

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Cisco 500-052 Exam Certification Details:

The benefit in Obtaining the 500-052 Exam Certification

• Cisco IP Contact Center Express Specialist will be confident and stand different from others as their skills are more trained than non-certified professionals.
• Cisco IP Contact Center Express Specialist Certification provides practical experience to candidates from all the aspects to be a proficient worker in the organization.
• Cisco IP Contact Center Express Specialist have the knowledge to use the tools to complete the task efficiently and cost-effectively than the other non-certified professionals lack in doing so.
• Cisco IP Contact Center Express Specialist is distinguished among competitors. Cisco IP Contact Center Express Specialist certification can give them an edge at that time easily when candidates appear for a job interview employers seek to notify something which differentiates the individual to another.
• Cisco IP Contact Center Express Specialist Certifications provide opportunities to get a job easily in which they are interested in instead of wasting years and ending without getting any experience.
• Cisco IP Contact Center Express Specialist have more useful and relevant networks that help them in setting career goals for themselves. Cisco IP Contact Center Express Specialist Certification provide them with the right career direction than non certified usually are unable to get.

Cisco 500-052 Exam Syllabus Topics: