SAP C_TCRM20_70 dumps - in .pdf

C_TCRM20_70 pdf
  • Exam Code: C_TCRM20_70
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
  • Updated: Aug 09, 2026
  • Q & A: 100 Questions and Answers
  • PDF Price: $888.00
  • Free Demo

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  • Exam Code: C_TCRM20_70
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
  • Q & A: 100 Questions and Answers
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C_TCRM20_70 Testing Engine
  • Exam Code: C_TCRM20_70
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
  • Updated: Aug 09, 2026
  • Q & A: 100 Questions and Answers
  • Software Price: $888.00
  • Testing Engine

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SAP C_TCRM20_70 Exam Syllabus Topics:

SectionWeightObjectives
Pricing and ERP Integration8-12%- Pricing and Integration
  • 1. SAP ERP integration
  • 2. Pricing procedures
  • 3. Condition techniques
  • 4. Billing integration
Reporting and Analytics8-12%- CRM Reporting
  • 1. Analytics fundamentals
  • 2. Interactive reports
  • 3. Key performance indicators
  • 4. Operational reporting
Business Transactions12-16%- Transaction Framework
  • 1. Sales orders
  • 2. Quotations
  • 3. Opportunities
  • 4. Activities
Middleware and Data Exchange12-16%- CRM Middleware
  • 1. Initial load and synchronization
  • 2. Middleware monitoring
  • 3. Integration scenarios
  • 4. Data replication
Organizational Model and Master Data8-12%- Master Data
  • 1. Organizational model
  • 2. Business partners
  • 3. Installed base
  • 4. Product master
Interaction Center8-12%- Customer Interaction
  • 1. Agent inbox
  • 2. Communication channels
  • 3. Interaction records
  • 4. Business activities
Marketing8-12%- Marketing Processes
  • 1. Campaign management
  • 2. Marketing planning
  • 3. Target groups
  • 4. Segmentation
CRM Fundamentals and Architecture8-12%- CRM Basics
  • 1. Master data concepts
  • 2. CRM WebClient UI
  • 3. Business scenarios
  • 4. SAP CRM architecture
Sales Process8-12%- Sales Management
  • 1. Quotation processing
  • 2. Opportunity management
  • 3. Sales order processing
  • 4. Lead management
Service Process12-16%- Service Management
  • 1. Installed base support
  • 2. Service orders
  • 3. Complaints and returns
  • 4. Service requests

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