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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Resources | 16% | - Configure service territories and membership - Set up and manage crews and resource types - Manage time sheets, operating hours, and skills - Understand license types and deployment |
| Topic 2: Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
| Topic 3: Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products |
| Topic 4: Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Topic 5: Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
| Topic 6: Managing Scheduling and Optimization | 28% | - Configure scheduling policies and optimization rules - Set up operating hours and availability - Use dispatcher console and scheduling tools - Manage service appointment lifecycle and assignment |
| Topic 7: Configuring Mobility | 10% | - Distinguish mobile app capabilities - Configure Field Service mobile app settings - Enable mobile workflows and sign-off processes |
| Topic 8: Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
Salesforce Certified Field Service Consultant Sample Questions:
1. Universal containers has a large volumeof cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.
A) Re-use the existing Work Order for the follow-up.
B) Change the Work Order with a status of "New."
C) Change the Work Order with a closed status of "Cancelled."
D) Create a child Work Order for the follow-up Work Order.
2. Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?
A) create a custom lightning component that displays work order progress and deploy itto technicians through the field lightning mobile app.
B) create a custom visual force page and add an external link in the field servicelightning mobile app to view the page in the mobile browser.
C) add the work orderline items related list of the work order page layout and assign thelayout to the technician 's profile.
D) create a report chart that summarizes work order line items and add a link to theservice appointment layout.
3. One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.
On which object should a Consultant set Operating Hours to meet this requirement?
A) Accounts
B) Service Territory Members
C) Service Territories
D) Service Appointments
4. Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?
A) Service Appointments and Service Appointment Line Items
B) Work Orders with Service Appointments
C) Work Orders with Work Order Line Items
D) Work Orders with Products Consumed
5. Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers
A) Quantity and Unit of Measure are required when adding a Required Product.
B) Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
C) Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.
D) Required Products must be added to both the Work Order and all Work Order Line Items.
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B,C |
