Genesys GCP-GC-ADM日本語 dumps - in .pdf

GCP-GC-ADM日本語 pdf
  • Exam Code: GCP-GC-ADM日本語
  • Exam Name: Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版)
  • Updated: Nov 10, 2026
  • Q & A: 62 Questions and Answers
  • PDF Price: $69.99
  • Free Demo

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  • Exam Code: GCP-GC-ADM日本語
  • Exam Name: Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版)
  • Q & A: 62 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $139.98  $89.99
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Genesys GCP-GC-ADM日本語 dumps - Testing Engine

GCP-GC-ADM日本語 Testing Engine
  • Exam Code: GCP-GC-ADM日本語
  • Exam Name: Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版)
  • Updated: Nov 10, 2026
  • Q & A: 62 Questions and Answers
  • Software Price: $69.99
  • Testing Engine

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What is the duration of the Genesys GCP GC ADM Exam

  • Length of Examination: 120 Minutes
  • Passing score: 55%.
  • Number of Questions: 45
  • Format: Multiple choices, multiple answers
  • Language: English

Reference: https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin

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GCP Certification Exam Cost is $249 (USD) which can be done via e-mail. The exam cost is applicable only once. There will be no need to re-applying or re-attempting the exam for any other reason.

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Genesys GCP-GC-ADM日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Genesys Cloud Platform Features50%- Communication and Collaboration
  • 1. Digital Channels
  • 2. Collaborate Features
  • 3. Communicate Features
- Reporting and Analytics
  • 1. Operational Reports
  • 2. Dashboards and Views
  • 3. Performance Metrics
- Core Platform Knowledge
  • 1. Security and Compliance
  • 2. Licensing and Feature Sets
  • 3. Genesys Cloud Architecture
Topic 2: Contact Center Administration25%- User Management
  • 1. Roles and Permissions
  • 2. User Configuration
  • 3. Divisions and Access Control
- Queues and Routing
  • 1. Queue Configuration
  • 2. ACD Routing Methods
  • 3. Skills and Language Routing
- Contact Center Operations
  • 1. Agent Management
  • 2. Supervisor Functions
  • 3. Performance Monitoring
Topic 3: Genesys Cloud Implementation25%- Quality and Workforce Features
  • 1. Workforce Management Overview
  • 2. Quality Management
  • 3. Scripts and Agent Assistance
- Platform Configuration
  • 1. Site and Edge Management
  • 2. Organization Setup
  • 3. Telephony Configuration
- Architect and Flows
  • 1. IVR Configuration
  • 2. Inbound Call Flows
  • 3. Routing Logic

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