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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competitive Differentiation | - Security, manageability, and reliability features overview - HP advantages vs. competing PC vendors |
| HP Personal Systems Portfolio Overview | - Product positioning and use cases in enterprise and SMB environments - Desktops, notebooks, workstations, and thin clients |
| Sales Process and Services Attachment | - Upselling and cross-selling HP support services - Integrating services into hardware sales cycles |
| Selling and Value-Based Positioning | - Value proposition of HP personal systems services - Customer needs analysis and solution mapping |
| HP Services and Support Offerings | - Lifecycle services and device protection options - HP Care Pack services and warranty extensions |
HP Selling HP Personal Systems Services 2018 Sample Questions:
1. When an HP Partner First Services reseller engages the help of a Services Contract Specialist Distributor to determine special pricing, who leads the sale with the customer?
A) HP Partner Account Manager
B) Contractual Services area manager
C) HP Partner First Services reseller
D) Services Contract Specialist Distributor
2. A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?
A) extend with a standard or custom service contract
B) propose Accidental Damage Protection
C) extend with Post-Warranty Care Pack
D) protect new hardware with different HP Services
3. Which benefits are included in HP Services value proposition for the channel partners?
A) Extend market reach; Grow profits; Gain recognition
B) Extend market reach; Maximize profitability; Strengthen customer relationships
C) Build revenue; Differentiate yourself; Sell more
D) Build customer relationships; Maximize profitability; Reward growth
4. Which portal is the global gateway for the tools and resources you need to do business with HP?
A) HP Cross Sell Solution
B) HP Partner First Portal
C) HP Sales Central
D) HP Market Pro
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B |




