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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competitive Differentiation | - Security, manageability, and reliability features overview - HP advantages vs. competing PC vendors |
| HP Personal Systems Portfolio Overview | - Product positioning and use cases in enterprise and SMB environments - Desktops, notebooks, workstations, and thin clients |
| Sales Process and Services Attachment | - Upselling and cross-selling HP support services - Integrating services into hardware sales cycles |
| Selling and Value-Based Positioning | - Value proposition of HP personal systems services - Customer needs analysis and solution mapping |
| HP Services and Support Offerings | - Lifecycle services and device protection options - HP Care Pack services and warranty extensions |
HP Selling HP Personal Systems Services 2018 Sample Questions:
When an HP Partner First Services reseller engages the help of a Services Contract Specialist Distributor to determine special pricing, who leads the sale with the customer?
- A. HP Partner Account Manager
- B. Contractual Services area manager
- C. HP Partner First Services reseller
- D. Services Contract Specialist Distributor
A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?
- A. extend with a standard or custom service contract
- B. propose Accidental Damage Protection
- C. extend with Post-Warranty Care Pack
- D. protect new hardware with different HP Services
Which benefits are included in HP Services value proposition for the channel partners?
- A. Extend market reach; Grow profits; Gain recognition
- B. Extend market reach; Maximize profitability; Strengthen customer relationships
- C. Build revenue; Differentiate yourself; Sell more
- D. Build customer relationships; Maximize profitability; Reward growth
Which portal is the global gateway for the tools and resources you need to do business with HP?
- A. HP Cross Sell Solution
- B. HP Partner First Portal
- C. HP Sales Central
- D. HP Market Pro
