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HP HP5-B02D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Imaging and Printing Supplies Overview | 30% | - Genuine vs. counterfeit/clone supplies identification - Original HP supplies value proposition - Supplies lifecycle and page yield concepts |
| Topic 2: Sales and Differentiation Strategies | 40% | - HP security and anti-counterfeiting features - Customer pain points and solution alignment - Win-back and retention programs - Benefits of Original HP supplies: reliability, quality, sustainability |
| Topic 3: Sustainability and Support Programs | 30% | - Warranty and support terms - Environmental benefits of Original HP supplies - HP Planet Partners recycling program |
HP Delta-Selling HP Imaging and Printing Supplies Sample Questions:
How does HP recycle cartridges?
- A. Where possible, HP tests every empty ink cartridge that is returned to see if it can be refilled.
- B. HP encourages customers to close the loop and decide if a cartridge should be sent to a landfill or get refilled.
- C. Where possible. HP tests every empty ink cartridge that is returned to sell them to local refillers.
- D. HP closes the loop and manufactures new laser cartridges by using up to 25% recycled plastics.
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What are the components of Laser cartridges? (Select three.)
- A. Imaging drum
- B. Laser diode
- C. Fuser
- D. Cleaning blade
- E. Pick-up roller
- F. Charging roller
