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ITIL 4 Managing Professional Transition (ITIL-4-Transition日本語版) Sample Questions:
組織の運用モデルとして機能するのはどれですか?
- A. 継続的改善
- B. ITIL の指針となる原則
- C. サービス管理の 4 つの側面
- D. サービスバリューチェーン
Correct Answer: D 🗳️
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顧客はサービスを終了し、サービスプロバイダーとのサービス契約を終了しました。サービスプロバイダーは引き続き他のサービスを顧客に提供します。サービスプロバイダーは、サービスをオフボードする計画にどれを含めるべきですか?
- A. すべてのサービスに対するユーザーのアクセス権が確実に取り消されるようにする
- B. サービスの未払いの支払いを特定してリクエストする
- C. サービスデスクへの問い合わせ方法をユーザーに提供するため
- D. サービスの利用方法に関するユーザー向けのトレーニングスケジュールの作成
Correct Answer: B 🗳️
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複雑なインシデントを調査するのに最適なリソースの種類はどれですか?
- A. セルフヘルプシステム
- B. 知識豊富なサポートスタッフ
- C. 災害復旧計画
- D. 詳細な作業手順
Correct Answer: B 🗳️
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ソフトウェア開発チームは、毎週何百もの小さな変更を加えています。
それぞれの変更を受け入れるかどうかを決定できるのは誰ですか?
- A. IT チェンジ マネージャー
- B. ソフトウェア開発チームの他のメンバー
- C. ソフトウェア開発マネージャー
- D. サービス消費者組織のスポンサー
Correct Answer: B 🗳️
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組織は、新しいサービスの設計、開発、および移行を改善しようとしています。働き方の中には、価値の創造に焦点を当てていないものがあることを認識しています。
組織が停止すべき業務慣行の例はどれですか?
- A. 顧客のために同様のシステムを設計した開発者の以前の経験に依存して、サービスの特徴と機能を定義する
- B. サービスが顧客とユーザーの期待を満たしているかどうかを理解するために、テスト活動に顧客とユーザーを関与させる
- C. ユーザーストーンの形で望ましい結果を伝える際に、ユーザー、顧客、およびその他の利害関係者を巻き込む
- D. 要件の変更ができるだけ早く理解されるように、顧客が継続的に関与してシステムを設計する
Correct Answer: A 🗳️
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