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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What is a user?

A) The role that directs and controls an organization
B) The role that uses services
C) The role that authorizes budget for service consumption
D) The role that defines the requirements for a service

2. Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?

A) Service level management
B) Service desk
C) Monitoring and event management
D) Continual improvement

3. Which guiding principle discourages 'silo activity'?

A) Focus on value
B) Keep it simple and practical
C) Collaborate and promote visibility
D) Start where you are

4. A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

A) Service level management
B) Incident management
C) Service request management
D) Change enablement

5. Which is a purpose of the 'relationship management' practice?

A) To systematically observe services and service components
B) To protect the information needed by the organization to conduct its business
C) To identify, analyze, monitor, and continually improve links with stakeholders
D) To be the entry point and single point of contact for the service provider with all of its users

Solutions: