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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| The Four Dimensions of Service Management | 13-17% | - Organizations and people - Partners and suppliers - Information and technology - Value streams and processes |
| Introduction to ITIL | 2-4% | - Key concepts of service management - Purpose of the ITIL Foundation qualification |
| ITIL Practices | 34-38% | - General management practices - Service management practices - Technical management practices |
| ITIL Service Management Framework | 2-4% | - ITIL service value system (SVS) - The four dimensions of service management - ITIL guiding principles |
| ITIL Service Value System | 13-17% | - Interaction between the service value chain and the guiding principles - Inputs, outputs, and activities of the service value chain - The service value chain |
| ITIL Guiding Principles | 15-19% | - Progress iteratively with feedback - Start where you are - Focus on value - Collaborate and promote visibility - Optimize and automate - Keep it simple and practical - Think and work holistically |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. What does ITIL emphasize as a key difference between Value stream mapping' and Value stream management?
A) Mapping applies to services, while management applies to products
B) Mapping focuses on cost control, while management focuses on risk avoidance
C) Mapping is used only for reporting, while management is used only for auditing
D) Mapping identifies how value flows, while management ensures the value stream performs effectively over time
2. Which dimension of product and service management addresses data and technologies used in digital product and services?
A) Value streams and processes
B) Organizations and people
C) Partners and suppliers
D) Information and technology
3. A company plans an improvement initiative and ensures it is clearly linked to organizational goals and objectives. Which continual improvement step is being performed?
A) Where are we now?
B) Where do we want to be?
C) Take Action
D) What is the vision?
4. Which of the following is NOT an activity of digital product and service lifecycle?
A) Agree
B) Acquire
C) Discover
D) Build
5. Which activity focuses on minimizing the impact of incidents and disasters when they happen?
A) Support
B) Operate
C) Transition
D) Design
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A |
