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The MB-340 Microsoft Dynamics 365 Functional Consultant exam is an exam associated with the Microsoft Dynamics 365 for Retail certification. Designed to test your core functional knowledge of Microsoft D365 for Retail, this exam will help you build comprehensive and in-depth knowledge of the products that are available within this particular solution. Microsoft MB-340 Dumps contains the most recent questions and answers of MB-340 practice exams. All our exams are made to the highest quality standards by certified subject-matter experts and are guaranteed to meet the requirements of any Microsoft certifications.
This article provides a complete overview of this certification exam along with exam objectives, syllabus topics, and the best resources that you can use in preparation for the MB-340 certification exam.
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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340
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Microsoft MB-340 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage Point of Sale (POS) in Dynamics 365 Commerce | 15-20% | - Configure offline mode and inventory visibility - Configure retail stores, registers, and devices - Set up POS functionality, profiles, and permissions - Manage cash management, shifts, and store operations - Define return policies and transaction processing |
| Configure and manage Dynamics 365 Commerce call centers | 10-15% | - Manage continuity orders and installment billing - Configure fraud detection rules and order holds - Create and configure call center channels - Process call center orders and inquiries - Set up product catalogs and scripts |
| Configure products, prices, discounts, loyalty, and affiliations | 25-30% | - Set up discounts, promotions, and coupons - Manage pricing rules, trade agreements, and price adjustments - Configure product hierarchy, attributes, and assortments - Implement loyalty programs, reward points, and tier management - Configure customer affiliations and groups |
| Manage e-commerce | 15-20% | - Implement customer self-service and account features - Manage online checkout, payments, and shipping - Set up product publishing and online merchandising - Configure e-commerce site channels and navigation - Configure omnichannel inventory and order synchronization |
| Configure Dynamics 365 Commerce Headquarters | 25-30% | - Configure prerequisites and commerce parameters - Manage retail workers, address books, and notifications - Set up order fulfillment and distributed order management - Configure organizational hierarchies and shared parameters - Configure payment methods, gift cards, and charge codes |
