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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. In setting up the spare part requirements with NSN which of the statements MOST closely describes the key set-up requirement?

A) Having an effective warehouse management system to support Hardware Services.
B) Having an OLA with Care for spare part management.
C) Locating spare parts in Service vehicles and at Network Locations.
D) Implementing a Spare Part Management process and tools in GDC.

2. What is the key function and activities you would undertake to ensure the optimal running of the GNOC?

A) Set-up a competent organization and ensure people are motivated.
B) Create an appropriated competence development plan to identify key stake holders who are able to customize the processes of the MS Operations Model.
C) Apply the MS Operations Model to apply the standard FM process as much as possible and ensure there are competent people to use it.
D) Apply the MS Operations Model to set-up a solid PM process and ensure there enough people able to work with it.

3. NSN are required under the outsourcing contract to setup a local NOC for which the location, size, people and tools are already agreed - what are the other key considerations?

A) Security system and process, IT and OSS connectivity, LAB for HW and SW test.
B) NOC managers are only responsible for location, size and tools.
C) IT and OSS connectivity; Security system and process; Workstations; Telephones; Environmental H&S.
D) IT and OSS connectivity; Air Conditioning system; Parking, Canteen.

4. What BEST describes Network & Service Performance Assurance?

A) Performance of KPI commitment setting; Documentation & Data Integrity Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
B) Work Order approval; Measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
C) Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Alarm Monitoring; Trouble Ticket reporting.
D) Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).

5. One of your Technical Support Engineer's has caused a major outage while carrying out a minor configuration change on an RNC. As the Technical Support Manager, what is the correct follow up action?

A) Assign RNC configuration changes to only Senior Technical Support Engineers to minimise the risk of recurrence.
B) Ensure the engineer receives the required training to ensure the error is not repeated.
C) Immediately inform the CT head so he can advise the customer that the issue has been resolved.
D) Reprimand the engineer and send a major outage report to the customer.

Solutions: