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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Support | - Common workspace issues resolution - Admin tools and diagnostic capabilities |
| Workspace Administration | - Slack workspace setup and configuration - User provisioning and identity management |
| Channel and Collaboration Management | - Channel structure and governance - Messaging and collaboration features |
| Security and Compliance | - Data retention and compliance settings - Authentication and access controls |
| Integrations and App Management | - Salesforce and third-party integrations - Slack app installation and management |
Salesforce Certified Slack Administrator Sample Questions:
How many integrations can be installed on a workspace on the Standard plan?
- A. 5 integrations
- B. 25 integrations
- C. 10 integrations
- D. Unlimited
Correct Answer: D 🗳️
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As an Org Admin at a healthcare company, you've been tasked with simplifying the experience for getting an upcoming communications project Slack-ready. A team of your organization's employees will work with a dozen rotating consultants at a communications agency to manage several communications campaigns over the next 6 to 8 months.
You'll manage this external collaboration using guests or Slack Connect.
What is the best method for managing this collaboration?
- A. Use Slack Connect to allow each organization to manage privacy settings, oversee channel naming, and add their own team members as project needs shift.
- B. Use Slack Connect in order to automatically sunset the external access to the shared Slack channels after the 8 months is completed.
- C. Provide the communications agency with guest accounts so that you can block file uploads/downloads for this work.
- D. Provide the communications agency with guest accounts so that they can invite additional external users to the channels as needed.
Correct Answer: A 🗳️
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You're an Org Admin working on your Slack Enterprise Grid design. You expect a high volume of new workspace requests, and all requests will require admin review.
What should you do to manage this process?
(Select the best answer.)
- A. Allow all users to request new workspaces, and route the requests into an admin channel where admins can action the requests as a team.
- B. Allow all users to request new workspaces, and manually route requests to the correct admin via direct message (DM).
- C. Turn off the workspace request process, and create a private channel. Only add members who you want to request new workspaces.
- D. Turn off the workspace request process, and require users to direct message (DM) their workspace admin.
Correct Answer: A 🗳️
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You're a Workspace Admin at a real estate technology company. Your HR team asks you to simplify how new hires request access to the tools they need.
This onboarding step is currently done manually through emails. Employees are then required to follow up via email to IT support, causing delays.
Given all new hires have access to Slack pre-onboarding, which two Slack features would you recommend to improve these processes? (Select the TWO best answers.)
- A. Use Workflow Builder to create a form for tool access requests, to simplify data collection and reduce wasted time going back and forth in email.
- B. Use Workflow Builder to automatically post instructions on how to request access to new tools in the default #general channel once per week.
- C. Use Workflow Builder to automatically send instructions on how to request access to new tools when new employees join the default #general channel.
- D. Invite each new employee as a Single-Channel Guest before they join, to give them more advance time to submit tool access requests.
Correct Answer: A,C 🗳️
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You're a Workspace Owner for a financial organization on the Slack Business+ plan. Your Security and Compliance team requires all historical files to always be discoverable. These deleted files may need to be produced to ensure compliance for regulatory and auditing purposes.
Which file retention setting should you enable for your workspace?
(Select the best answer.)
- A. Keep all files
- B. Keep all files, including deleted files, for a set number of days
- C. Keep all files, including deleted files
- D. Keep all files, including all file versions
- E. Keep all files, only for a set number of days
Correct Answer: C 🗳️
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