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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A public sector agency is looking to digitize its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information. Which two are the correct approaches a consultant should take to meet these objectives?

A) Build a digital experience site using pre-configured emergency response management (ERM) specific template
B) Build a digital experience site using the Help Center template based on the agency's requirement
C) Leverage prebuilt Emergency Service Request flow.
D) Create a custom Case Record Type and leverage a prebuilt Contact Support Form

2. A government agency using Public Sector Solutions often has to perform onsite visits for compliance inspections. Various internal teams across the government agency need to have visibility into and collaborate on inspections. Which Public Sector Solutions feature should be used to automate inspection tasks works and drive internal collaboration?

A) Action Plans
B) Business Rules Engine
C) Data Raptors
D) OmniStudio

3. A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer. Which public sector tools should be leveraged for this use case?

A) Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.
B) Application form using Omniscripts and embed the license fee logic using triggered flows
C) Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
D) Application form using Omniscripts and embed the license fee logic using integration procedures

4. The employee object has to be linked to the person account to use the Public Sector data model with the Employee data model. How should the employee object be linked with other objects?

A) PersonAccount → User → Employee
B) User → Individual ← Custom employee object
C) PersonAccount → Individual ← Employee.
D) Contact → Individual ← Employee

5. Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent's data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bobahaven to protect the application forms?

A) Deploy grant application OmniScripts on Bobahaven's Experience Site pages set to 'Requires Login.'
B) Implement spam checking for Bobahaven's Experience Site forms using CAPTCHA.
C) Enable the Salesforce Spam Check for Experience Sites.
D) Provide constituents with a search page on Bobahaven's website to look up application reference numbers and check the applications progress.
E) Set the external organization-wide default sharing settings for grant applications objects to Private.

Solutions: