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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Scenario:
Avaya is trying to get payments worth $100,000 released from a public sector client in connection with an implementation project Avaya delivered successfully three (3) months back. The Channel Partner through whom Avaya bid for the project is the primary interface conducting regular follow-ups with the client. The client contact promises to get the payment released within 45 days provided the Partner or Avaya pay up S150 to expedite release. The Avaya channel account manager encourages Partner to do "whatever it takes* to get the money.
What should the Partner do?

A) The Partner should ask Avaya to pay the money to get the payments released.
B) The Partner should immediately report the matter by using Avaya Ethics Hotline or emailing [email protected].
C) The Partner should negotiate the proposed "sum" with the client contact and try and agree on a sum of not more than $60 which could be deemed reasonable.
D) The Partner should report the matter to their own management.

2. Which statements are value propositions of Avaya Contact Center Select? (Select two.)

A) It can host both outbound campaigns and communication, as well as. self-service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
B) It enables the company to apply common branding (splash screen, labeling, etc.) and a similar look and feel.
C) It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.
D) It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.

3. Which are the correct capacities for Avaya Contact Center Select? (Select two.)

A) Up to 30 Active Multichannel Agents with IP500v2
B) Up to 250 Active Voice Agents with IP Office Server Edition
C) Up to 30 Active Voice Agents with IP Office Server Edition
D) Up to 250 Active Multichannel Agents with IP500v2

4. Which are two Operational Pain Points that midsize businesses face? (Select two.)

A) Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
B) Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls
C) End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
D) Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.

5. Identify the supervisor capacities for Avaya Contact Center Select with IP500V2-

A) 30
B) 50
C) 100

Solutions: