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Cisco 642-242 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Administration and Maintenance | - User and agent management - System monitoring and reporting |
| Installation and Deployment | - UCCE software installation
|
| Configuration and Implementation | - Call routing configuration
|
| Troubleshooting | - Call flow debugging - Common deployment issues |
| Cisco Unified Contact Center Enterprise Architecture | - Call flow and high-level design - UCCE system components and architecture
|
| Scripting and Call Control | - Routing scripts design
|
