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Domain 7: Activity Management & Collaboration (3%)
This section encompasses one’s skills in explaining the activity management capacities (public calendars, events, manage tasks, multi-day events) as well as explaining the Chatter features (groups, security, feed).
Our ADM-201 exam dumps include those topics:
- WORKFLOW/PROCESS AUTOMATION 12%
- APPEXCHANGE 1%
- ACTIVITY MANAGEMENT AND COLLABORATION 3%
- DESKTOP AND MOBILE ADMINISTRATION 1%
- DATA MANAGEMENT 8%
- SERVICE AND SUPPORT APPLICATIONS 12%
- SALES AND MARKETING APPLICATIONS 15%
- SECURITY AND ACCESS 14%
- ANALYTICS - REPORTS AND DASHBOARDS 10%
- STANDARD AND CUSTOM OBJECTS 15%
- ORGANIZATION SETUP (GLOBAL UI) 2%
- USER SETUP 7%
For more info visit: Salesforce ADM-201 Exam Reference
Who Is Salesforce Administrator Certification Intended for?
The Salesforce Administrator certificate is designed for those already familiar with Salesforce products and who want to help their company reap more benefits by incorporating extra features. Candidates need to know what Salesforce features are offered to end-users and how the Salesforce Certified Administrator can configure them. Applicants should also be able to maintain a business that uses Salesforce applications, fulfill common business needs, and carry out the functions of an administrator using Salesforce tools. Lastly, test-takers should have at least 6 months' experience working as a Salesforce Administrator before they enroll for ADM-201 exam.
Salesforce ADM-201: Positions and Related Salaries
Successfully completing the ADM-201 exam and obtaining the Salesforce Administrator certification demonstrates to your potential employer that you have sufficient expertise in the industry and are committed to the platform. In recent years, this certificate has become very popular among the IT professionals. According to numerous studies, it can not only provide the practitioners with vast employment opportunities but also open them up to higher remuneration. Some of the job roles that the certified administrators can pursue and their respective pay rates are outlined below:
- Solutions Architect ($115,000)
- Salesforce Developer ($86,000)
- Senior Business Analyst ($85,000)
- Salesforce Consultant ($85,000)
- Customer Success Manager ($77,000)
- Sales Operations Analyst ($66,000)
- Salesforce Administrator ($71,000)
Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/
Salesforce ADM-201日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data and Analytics Management | 17% | - Reports and dashboards
|
| Agentforce AI | 8% | - AI capabilities
|
| Configuration and Setup | 15% | - Security and access
|
| Productivity and Collaboration | 10% | - Mobile and integrations
|
| Service and Support Applications | 10% | - Case management
|
| Sales and Marketing Applications | 10% | - Marketing tools
|
| Automation | 15% | - Process Automation
|
| Object Manager and Lightning App Builder | 15% | - Lightning App Builder
|
Salesforce Certified Administrator (ADM-201日本語版) Sample Questions:
プラットフォーム管理者は、リード育成のためのエージェントを構築しています。Agentforce SDRはどのように役立ちますか?
- A. 人間の営業担当者が使用できる動的なコール スクリプトとトーク ポイントを生成します。
- B. 会社のデータに基づいた回答でリードの質問に答えます。
- C. リードと価格交渉を自律的に行い、最終取引を締結します。
- D. 人間の営業担当者のパフォーマンスを分析し、コーチングのヒントを提供します。
Correct Answer: B 🗳️
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Cloud Kicks のプラットフォーム管理者が、Salesforce でジュニア管理者を代理管理者として設定しました。プラットフォーム管理者は代理管理者に関してどのような点に留意すべきでしょうか?
- A. 委任された管理者は、標準オブジェクトのフィールド レベルのセキュリティを更新できます。
- B. 委任された管理者はユーザーのロックを解除できますが、パスワードをリセットすることはできません。
- C. 委任された管理者は権限セットを変更できません。
- D. 委任された管理者はユーザーをプロファイルに割り当てることができません。
Correct Answer: C 🗳️
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コールセンターのサービス担当者には、担当デスクが割り当てられていません。担当者は空いているデスクに座り、そのデスクにあるコンピュータを使用してSalesforceにアクセスします。プラットフォーム管理者は、担当者が別のコンピュータでログインするたびに認証する必要がないように、ログインプロセスを効率化するよう依頼されています。この依頼を実現するために、管理者はどの機能を使用すべきでしょうか?
- A. 多要素認証
- B. カスタムプロファイル
- C. 信頼できるIP範囲
- D. 権限セット
Correct Answer: C 🗳️
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ユーザーがコースカスタムオブジェクトにタスクを関連付けることができません。プラットフォーム管理者は、タスクをコースに関連付けるために何をすべきでしょうか?
- A. ユーザーのプロファイルを更新して、タスク オブジェクトへの編集アクセス権を付与します。
- B. コース ページ レイアウトにオープン アクティビティ関連リストを追加します。
- C. オブジェクト マネージャーのコース オブジェクトで [アクティビティの許可] を選択します。
- D. コース オブジェクトの共有ルールを作成し、ユーザーに読み取り/書き込みアクセス権を付与します。
Correct Answer: C 🗳️
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Cloud Kicksは、顧客が必要な対応を受けられるよう、また、ケースが顧客とのサービスレベル契約(SLA)の規定時間を超えて滞留しないようにしたいと考えています。一定期間内に対応されなかったケースをTier 2チームにルーティングするのに役立つ標準機能はどれですか?11
- A. マイルストーンと権利
- B. 自動応答ルール
- C. エスカレーションルール
- D. オムニチャネルルーティング
Correct Answer: C 🗳️
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