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Salesforce AP-204 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Admin and Configuration | 12% | - User Setup and Permissions - Consumer Goods Cloud Data Model - Mobile Configuration - Reports and Dashboards |
| Visit Planning | 23% | - Visit Schedule and Frequency - Visit Plan and Visit Plan Targets - Visit Planning Process - Territory Management |
| Visit Execution | 23% | - Promotion Check and Promotion Details - Photo Capture and Survey - Visit Execution Process - Visit Tasks and Task Types - Order Capture and Order Submission - Inventory Check and Product Listing |
| Visit Planning and Execution Configuration | 15% | - Configuration of Photo Capture and Survey - Configuration of Order Capture and Order Submission - Configuration of Visit Tasks and Task Types - Configuration of Promotion Checks and Promotion Details - Configuration of Inventory Checks and Product Listings - Configuration of Visit Plans and Visit Plan Targets |
| Store Execution | 15% | - Store Survey and Feedback - Store Execution Process - Planogram Compliance - Assortment Monitoring |
| Store Execution Configuration | 12% | - Configuration of Store Survey and Feedback - Configuration of Assortment Monitoring - Configuration of Store Execution Process - Configuration of Planogram Compliance |
Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:
Question 1
Which of the following are supported KPI Type values for Retail Store KPI records?
A. Price
B. Revenue
C. Facing
D. Promotion
E. Units
Question 2
Universal Containers (UC) is implementing Communications Cloud. One of the KPIs for their digital transformation is to reduce time-to-market for new products and product changes since it currently takes them three months end-to-end to launch a new product.
Which two actions will help measure product time-to-market in Communications Cloud?
A. Create a Salesforce Report on the EPC Project object to track the product time-to-market
B. Create a Product Time-To-Market app from a template in CRM Analytics to track the product time-to-market
C. Leverage the EPC Project functionality to track the product related configurations
D. Create a Salesforce Report on the Product object to track the product time-to-market
Question 3
United Telecom's (UT) current architecture has two systems, one which is sales facing (internal) and the other which is external facing (web channels). Currently, the product catalog is maintained separately in both systems. As part of their digital transformation, UT has introduced Communications Cloud.
What approach should a Consultant recommend for maintaining the product catalog during their digital transformation?
A. Manage the product catalog internally using Communications Cloud and use Cart APIs to expose the product catalog to web via OmniOut.
B. Introduce a new product catalog primary application that will synchronize both Communications Cloud and the web channels when updates occur.
C. Maintain the product catalog in Communications Cloud Enterprise Product Catalog and use Digital Commerce APIs to extract the catalog to the web channels.
D. Maintain the product catalog in Communications Cloud and periodically synchronize to the web channels automatically.
Question 4
Which field is required for setting up Retail Store KPIs?
A. Promotions
B. KPI Type
C. Retail Store Group
D. Effective to
Question 5
How can a Field Sales Manager access a photo taken by a Field Rep of a defective In-store asset
A. The photo is sent directly to the manager's email
B. The photos Inked to the asset record
C. The photo is linked to the visit record
D. The photo is linked to the asset check task
Solutions:
| Question 1 Answer: B,C,E | Question 2 Answer: A,C | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: C |




