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Salesforce AP-204 Exam Syllabus Topics:

Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

Question 1

United Telecom (UT) has finalized a design for launching sales and self-service capabilities through different channels to improve their customer experience.
Which two out-of-the-box capabilities should UT use to support customers through multiple channels on Communications Cloud?

A. Custom APIs using LightningOut
B. Cart-based APIs using OmniOut
C. Digital Commerce SDK
D. Digital Commerce APIs

Question 2

Feedback from their Sales Agents about their current legacy system's quoting and order capture flows:
They often need to refer back to their training documentation for routine customer requests They are able to handle the majority of customer requests themselves despite current challenges Routine customer requests require many clicks and they want the new system to focus on user experience One of the common MACD transactions is to increase the quantity of the assets.
What approach should a Consultant recommend for designing the quoting and order capture flows in Communications Cloud to alleviate the agents' feedback while minimizing implementation efforts?

A. Leverage OmniScripts for all use cases to minimize the training effort for the Sales Agents
B. Leverage the CPQ Cart for all cases to minimize the implementation effort
C. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy system's UI
D. Leverage guided selling OmniScripts for common use cases, and the CPQ Cart for other use cases

Question 3

ABC Telecom is using Communications Cloud for their enterprise customers. ABC Telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale or MACD order completes fulfillment for wholesale products. There are about 5,000 orders placed by each reseller throughout the day. There are hundreds of active reseller users present in the system.
How should a Consultant recommend that ABC Telecom integrate Communications Cloud with their assurance platform?

A. Use a Bulk API connector via middleware
B. Use Platform Events and GetAsset API
C. Use Industries Order Management to inform the assurance platform as part of the orchestration plan
D. Use an on-demand data pull from Communications Cloud using the REST API from Service assurance

Question 4

Universal Containers (UC) is a Communications Service Provider using Communications Cloud. As part of Internet order fulfillment, UC warehouse agents will use Salesforce to enter a router's barcode and enter the shipping tracking number for the router.
How should a Communications Cloud Consultant solve this requirement?

A. Configure a Push Event Orchestration Item that will receive the router's barcode number and shipping tracking number
B. Configure a Manual Task Orchestration Item that will launch a Flow to enter the router's barcode number and shipping tracking number
C. Configure a Manual Task Orchestration Item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
D. Configure an Autotask Orchestration Item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number

Question 5

Which statement is true about action plan templates?

A. Action plan templates are ready to use after saving
B. Action plan templates can have multiple orders and delivery tasks
C. Action plan templates are not extensible through Apex
D. Action plan templates can have multiple planogram, inventory and promotion checks

Solutions: