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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Cloud | 10% | - Case management and automation - Service process design |
| Topic 2: Data Management | 5% | - Data modeling and architecture - Data quality and governance |
| Topic 3: Sales Cloud | 10% | - Opportunity and lead management - Sales process optimization |
| Topic 4: Marketing Cloud | 5% | - Marketing automation integration - Customer journey design |
| Topic 5: Integration | 5% | - API management and data integration - MuleSoft integration patterns |
| Topic 6: Discovery and Customer Success | 25% | - Discovery artefacts (e.g., Reference Architecture diagram) - Quantitative and qualitative objectives to measure project success - Customer-centric discovery techniques |
| Topic 7: Analytics | 5% | - Data visualization and reporting - CRM Analytics (Tableau CRM) implementation |
| Topic 8: Revenue Cloud | 10% | - CPQ and billing solutions - Revenue lifecycle management |
| Topic 9: Field Service | 5% | - Work order and scheduling optimization - Field service operations |
| Topic 10: Experience Cloud | 5% | - Portal and community solutions - Partner and customer engagement |
| Topic 11: B2B Commerce | 15% | - B2B Commerce solution design - Integration with other Salesforce clouds |
Salesforce Certified B2B Solution Architect Sample Questions:
Question 1
Universal Containers (UC) is starting to go through an inventory of capabilities in regard to its many data warehouses. UC's data warehouses are currently being provided with data from OMS, ERP, Accounting, and other inventory management systems. Data warehouses are utilized by those systems for storage or analytics purposes.
UC plans to utilize the Systems of Engagement framework to classify its systems based on how they will be utilized within the enterprise architecture. UC would like to understand which systems it should directly integrate with versus utilizing the data warehouses where that data may also be stored.
How should a Solution Architect classify the data warehouses as systems within the enterprise architecture of this scenario?
A. System of Reference
B. System of Record
C. System of Intelligence
D. System of Engagement
Question 2
Mask Makers LLC has a traditional sales channel that uses an existing CPQ implementation to process orders.
Customers frequently reorder previous purchases quickly and split the order into several deliveries for different locations. Additionally, these customers are given special pricing through Price Books m CPQ based on annual spending and other parameters. The customer currently makes their purchase by sending an email or calling their appointed sales representative, and then waits to receive a quote.
Mask Makers LLC wants to move away from this very manual and time-consuming process. The company wants to provide its customers with a personalized experience that is simplified and streamlined with existing special pricing visible and the option to self-serve- Mask Makers LLC would also like to deliver this within a short timeframe, as business must continue to grow.
Which design approach should a Solution Architect recommend to meet these requirements within the timeframe while adhering to best practices.
A. Implement B2B Commerce and build a custom integration to CPQ. Keep CPQ as the Product and Pricing master.
B. Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Keep CPQ as the Product and Pricing master.
C. Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Set B2B Commerce as the Product and Pricing master.
D. Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Allow bidirectional updates to Products and Pricing.
Question 3
Universal Containers recently began a project to connect its ERP with Salesforce. One of the requirements is a daily batch process to create and update orders and order product information. The development team, using the corporate ETL tool, has created two processes to create these records using Bulk API. The test in the development environment worked fine, but in the production environment, some orderproduct records were not updated and showed an error "UNABLE_TO_LOCK_ROW:unable to obtain exclusive access to this record". There is one Process Builder on the Order Product object and no async process.
Which two steps should a Solution Architect recommend to avoid this error?
Choose 2 answers
A. Change the Bulk API call to use Bulk API 2.0.
B. Add a retry process for the records rejected by this error.
C. Sort the order product records by account and order before the Bulk API load.
D. Use the import wizard instead of Bulk API.
Question 4
Universal Containers (UC) u selling containers globally via distributorsand is experiencing significant double- digit growth year-over-year. UC uses a centralized ERP system that holds the financial information of the distributors. The ERP system is siloed but offers connectivity via APIs. The account managers need to referencethe financial information stored in the ERP while approving an order of a distributor inside Salesforce. The financial information of a distributor may change ad-hoc during the day in the ERP system and account managers need the latest data in front of them.
What should a Solution Architect recommend while designing an integrated, scalable solution to meet UC's needs?
A. Use the scheduled dataloader to extract the financial information every night from the ERP and save it inside Salesforce.
B. Use Change Data Capture to update the changes on the financial information inside Salesforce m near- real time.
C. Schedule a MuleSoft batch job to retrieve financial information from the ERP every night and store it inside Salesforce for quick access.
D. Retrieve the financial information on-demand from the ERP via API and display the information as read-only using a lightning component.
Question 5
Refer to the images below:


As part of its solution to accelerate overall sales. Universal Containers (UC) has chosen to implement a CPQ solution using Salesforce CPQ. As part of the CPQ solution, there is a requirement to retain UC's ERP as the Pricing and Product master.
UC's business process results in Products and Pricing being updated sporadically once a week, and then on a much larger scale on a monthly basis, which could result in a large amount of records that need to be updated in Salesforce.
Whichstrategy should the Solution Architect choose to handle this scenario?
A. Option B, utilizing Process Builder and Platform Events to communicate with the external services Subscriber Listener
B. Option D, utilizing an external ETL tool to batch load the records into Salesforce
C. Option A, utilizing a VF/Lightning component in combination with an Apex Controller to make a REST call to the external service
D. Option C, utilizing a VF/Lightning component in combination with an Apex Controller to make a call utilizing the Streaming API
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: B,C | Question 4 Answer: D | Question 5 Answer: B |




