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Salesforce Certified B2C Solution Architect Sample Questions:

1. A company has a multi-cloud implementation that involves an Experience Cloud portal, Service Cloud for case management, and Marketing Cloud for customer interaction.
The company wants all changes in Salesforce data-including creation, updates, deletion, and undeletion of a record-to be synchronized to its custom-built retail loyalty application in near-real time without significantly impacting the overall system performance.
Which option is the most appropriate integration mechanism for this scenario?

A) Apex Trigger Callout
B) Triggered Send Definition
C) Outbound Messages
D) Change Data Capture

2. A nonprofit organization uses Experience Cloud for members who would like to set up recurring donations.
They integrate with an external payment gateway and want to make sure to offer the utmost security for their members. They also use Pardot for personalized communications, to ensure members have access to the most meaningful content and messages related to their donation history.
Which three options can a Solution Architect recommend to increase security for their existing users?
Choose 3 answers

A) Replace Pardot with Marketing Cloud to implement SMS for multi-factor authentication.
B) Add a login flow that defines the scope of user access authorized by authentication providers.
C) Maintain GAuth tokens for existing Experience Cloud profiles.
D) Develop login flows to change the user's session security level to initiate third-party identity verification.
E) Implement high-assurance requirements for Experience Cloud profiles.

3. A large cosmetics company is planning a customer marketing campaign this summer that allows early access to new product launches in exchange for consent to contact participants through text or email. Future communications to those who 'opt-in' includes information on future product launches, store events, and holiday promotions.
The company plans to offer a 'preference center' within the commerce experience, where authenticated users can opt-in or opt-out of various methods of direct communication.
In which two ways should a Solution Architect define the appropriate systems and methods for user registration and communication preferences, and recommend where native platform functionality within each platform may need to be extended?
Choose 2 answers

A) Use native B2C Commerce registration options during the browse and checkout experience, and extend these features to provide an opt-in or opt-out communication preference center on a secure page within the same storefront UI.
B) Allow customers to unsubscribe via email with one click, and opt-in or opt-out of specific communication methods through a hosted preference center.
C) Allow cookie consent to auto-enable email and/or mobile communications directly to the customer.
D) Implicitly enroll all customers in direct mobile communications during checkout, and allow customers to opt-in or opt-out of all services via email sent by Marketing Cloud.

4. Universal Containers is about to expand from their existing product efforts around watches into creating smart watches. These watches are intended to integrate with the users smart phone but also gather and collect health data from the watch and the phone. Universal Containers has never had to manage or work with health related data and are concerned about how to go further while still keeping their users trust.
What is a next step a Solution Architect should suggest to provide UC the kind of understanding they are looking for"?
Choose 1 answers

A) Run a Journey Mapping Workshop to understand the users' interactions with the system
B) Does the team need front-end development capabilities?
C) Run a Consequence Scanning Workshop to understand the impact of the work
D) Run a Requirements Gathering Workshop to start creating the build requirements
E) Speak with a Legal Expert in regards to HIPPA and PHI Data

5. A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience. They are evaluating tools to better support customer service activities like their call center for online ordering and social customer service.
Which two functionalities should a Solution Architect discuss with the company to explain the value of Service Cloud? Choose 2 answers

A) Ability to allow the agent to see purchase history to support case management
B) Ability to de-duplicate and create a single customer identity.
C) Ability to have a customer leave a journey when they have an escalated case.
D) Ability to create a B2C storefront using Digital Experiences.

Solutions: