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Salesforce Certified Business Analyst Sample Questions:

1. Universal Containers wants to build a simple activity capture process for leads. One of the objectives is to minimize technical debt and inherit new features of the Salesforce Platform in future releases.
What should the business analyst recommend to meet the requirements'

A) Custom object for activity capture, custom Lightning web component user interface
B) Standard object for activity capture, screen Flow user interface
C) Standard object for activity capture, custom Lightning Web Component user interface

2. The business analyst (BA) working with the contract renewal team at Cloud kicks has mapped out is current renewal process, the BA has noted where representatives are inputting contract information from PDF document which is introducing errors an inaccurate date into Salesforce.
Which type of inefficiency is happening during this step in the process?

A) Duplication
B) Avoidance
C) Manual effort

3. The business analyst (BA) at Cloud Kicks is working on improving the company's Service Cloud deployment.
The BA wants to leverage Universal Process Notation (UPN) to document the current process.
What is one benefit of using UPN in this scenario?

A) Key parts of a process can be easily identified by using different shapes.
B) Complex processes can be documented with 20 or more activity boxes.
C) A single activity box can answer Who, What, When, Why, and How.

4. The Salesforce team at Cloud Kicks (CK) is reviewing the sales team's business processes. During a review session, the business analyst notices that quantifiable benchmarks have yet to be established.
Why is it a best practice to establish benchmarks to evaluate existing processes?

A) Proves processes are out of date and require a new solution
B) Compares processes against CK's closest competitors
C) Shows tangible impact from changes to processes

5. At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions. The definition should avoid assumptions and focus on stakeholder value.
Which element should the BA choose to define the intended results?

A) Requirements
B) Epics
C) User stories

Solutions: