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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?

A) Sales Executive
B) Support Coordinator
C) Incident Processor
D) Service Consultant

2. What is recommended communication behavior if a message has a long life cycle?

A) Sorry for the time taken but I was working on a more important customer's issue.
B) I am the only person with this skill so it cannot be escalated.
C) I need to work with my manager to get a plan around how to get a solution.
D) I am going to be on holiday for two weeks please wait until I get back.

3. If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?

A) SOLMAN_WORKCENTER
B) MSY_SETUP
C) SMSY_SETUP
D) SMSY

4. Which application within Root Cause Analysis should be used to add a Technical System?

A) Agent Administration
B) System Maintenance
C) System Conflict Resolution
D) Diagnostic Setup

5. Which Service Desk feature provides all the functions to analyze and monitor an entire SAP solution centrally?

A) Root Cause Analysis
B) Solution Manager Diagnostics
C) SAP Notes
D) Implementation Roadmap

Solutions: