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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Whenever you open an action map, it opens in ___________ mode by default.
Response:

A) Duplicate
B) Delete
C) View
D) Edit

2. Which configuration setting determines how long Predictive Routing waits for the best agent before expanding the search?
Response:

A) GPR Decision Timeout
B) Maximum Conversation Time
C) Bullseye Ring Delay
D) Preferred Agent Wait Time

3. What type of metrics can be viewed in an Action Map Report?
Response:

A) Agent logins and shift adherence
B) Offer impressions, acceptances, and conversion rate
C) Call duration and hold time
D) Bot-to-agent transfer count

4. In the Queue Impact View, which KPI would most likely be tracked for a sales-focused outcome?
Response:

A) Transfer rate
B) Sentiment score
C) Conversion rate
D) Wait time

5. Which two of the following are valid terminologies in the GPE system?
(Choose two)
Response:

A) Outcomes
B) Visitor Engagement Language
C) Predictive Trunk Groups
D) Journey Timeline

Solutions: