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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Services and Lifecycle Management | - Device lifecycle services
|
| Sales and Positioning Skills | - Solution-based selling approach
|
| Customer Needs and Industry Use Cases | - Vertical solutions
|
| HP Portfolio Overview | - HP Printing Solutions
|
HP Selling HP Printing and Computing Services Sample Questions:
Which areas do the HP Care Pack services cover for consumers?
- A. Deployment, Usage, and Care
- B. Care services only
- C. Configuration, Usage, and Care
- D. Usage with HP Smart Friend only
Which service protects from drops, spills, surges, and other mishaps?
- A. Remote Delete
- B. Defective Media Retention
- C. Accidental Dammage Protection
- D. Keep Safe
Explanation: Only visible for TestPassKing members. You can sign-up / login (it's free).
In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?
- A. Premium Services
- B. Defective Media Retention
- C. Preventative Maintenance Kit Replacement
- D. Data Protection
Which statement is true about Service Lines?
- A. All Printer Services lines are available for consumers who buy contractual services.
- B. R4 Commercial support is only available to Small and Medium Business (SMB).
- C. The 8W supportline is available for consumers.
- D. 8W support covers all business levels for Custom Integration Services.
Which statement is true about Service Lines?
- A. R4 Commercial support is only available to Small and Medium Business (SMB).
- B. All Printer Services lines are available for consumers who buy contractual services
- C. The MG computer support line is available for consumers
- D. MG support covers all business levels for Printing Systems.
