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HP Selling HP Printing and Computing Services Sample Questions:

1. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
B) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware.
C) Qualifying Partners can also generate additional profit by delivering services on behalf of HP.
D) Partners selling HP hardware will be able to deliver their own branded services.

2. A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A) 8W Value Services
B) R10 Consumer Support
C) P6 Consumer Support
D) MN Consumer Support

3. In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?

A) Premium Services
B) Defective Media Retention
C) Preventative Maintenance Kit Replacement
D) Data Protection

4. Which type of services can an HP Printing and Computing Services specialist sell?

A) The specialist can sell services for printing and personal systems.
B) The services are defined with each partner.
C) The specialist can sell services for server, data center printer, and computer.
D) It depends on the geography; the permitted services vary from one country to another,

5. What is the benefit offered by the Data Protection service?

A) Detects viruses with remote support.
B) Encrypts data making it safe from hackers.
C) Remotely deletes data from your device in event of theft
D) Keeps a backup of data in the cloud

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