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HP HP2-N31 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Selling and Qualification Process | 20% | - Positioning and closing strategies - Discovery and qualification questions - Identifying opportunities and customer personas |
| BSM Solution Areas | 30% | - Service Intelligence and Analytics - Network Management - Systems and Infrastructure Management - Application Performance Management - Operations Bridge and integration |
| Customer Challenges and Solution Alignment | 25% | - Mapping challenges to BSM capabilities - Business and IT operational challenges - ROI and business benefit communication |
| HP BSM Overview and Value Proposition | 25% | - Business Service Management concepts - Competitive differentiators - HP BSM architecture and components - Value propositions for IT executives and stakeholders |
HP Selling HP BSM Solutions Sample Questions:
Which capabilities of the BSM Network Management solution help customers achieve their goals? (Select two.)
- A. real user monitoring
- B. cross-domain event tracking and management capability
- C. faster problem resolution, freeing up resources for other priority projects
- D. business process testing and reporting
- E. consolidation of multiple tools to reduce cost
How does HP address customer business challenges through BSM Solutions? (Select three.)
- A. HP achieves operational excellence by managing dynamic business services.
- B. HP reduces duplication of effort to optimize labor and cost for IT operations.
- C. HP maintains a fourth quadrant rating above our competition from Gartner Group.
- D. HP aligns the business objectives in parallel with the IT organizational hierarchy.
- E. HP achieves operational excellence by obtaining complete visibility into dynamic environments.
- F. HP improves Service Level agreements through aggregate time resolution.
Which customer challenge does BSM Systems management most specifically address?
- A. need to develop a multi-screen monitoring view of the cross-domain infrastructure
- B. inability to provide a holistic and cross-domain view of their entire IT infrastructure
- C. need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
- D. inability to detect the root-cause of an application problem
Which statement best links a customer problem to a solution capability for Network management?
- A. Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
- B. Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
- C. Problem: how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
- D. Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)
HP is the only vendor in the BSM market today that differentiates by providing a complete solution for predictive analytics. What is this solution called?
- A. Service Intelligence Suite
- B. Synchronization Intelligence Suite
- C. Software Intelligence Suite
- D. SiteScope Intelligence Suite
