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HP Selling HP BSM Solutions Sample Questions:

1. What is the BSM technology that supports Universal Event Correlation, consolidating all IT events into one place?

A) Diagnostics Heads-up Display (DHUD)
B) Automated Service Ticketing System (ASTS)
C) Testing as a Service (TaaS)
D) Run-time Service Model (RTSM)

2. Which IT activity is supported by the BSM Network Management Solution?

A) end-user monitoring to track business service levels
B) providing cross-domain visibility of IT infrastructure events to remove duplication
C) improving application quality testing
D) providing proactive policy enforcement and compliance reporting

3. Which key customer persona is most likely associated with and involved in Application Performance management?

A) Chief Marketing Officer
B) Quality Assurance Director
C) Senior Project Manager
D) Director of Operations

4. Which customer challenge does BSM Application performance management most specifically address?

A) need to develop a multi-screen monitoring view of the cross-domain infrastructure
B) inability to provide a holistic and cross-domain view of their entire IT infrastructure
C) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
D) inability to detect the root-cause of an application problem

5. Which statement best links a customer problem to a solution capability for Systems management?

A) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
B) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
C) Problem: how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
D) Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Runtime Service Model (RTSM)

Solutions: