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WGU Information-Technology-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IT Financial and Strategic Management | - Alignment of IT strategy with business goals - IT budgeting and cost management |
| IT Management Fundamentals | - IT organizational structures and roles - IT governance principles |
| Systems and Infrastructure Management | - Infrastructure components and lifecycle - Operations and maintenance management |
| Project and Service Management | - Project lifecycle and methodologies (e.g., Waterfall, Agile) - IT service management concepts (e.g., ITIL basics) |
| Information Security and Risk Management | - Risk assessment fundamentals - Security policies and compliance |
WGU Information Technology Management QGC1 Sample Questions:
1. What is a benefit of unified communications?
A) Centralized billing support
B) Increased storage capacity
C) Enhanced collaboration
D) Faster access to resources
2. Which system provides a foundation for collaboration between departments, enabling people in different business areas to communicate?
A) Supply chain management (SCM)
B) Customer relationship management (CRM)
C) Electronic data interchange (EDI)
D) Enterprise resource planning (ERP)
3. What happens during the implementation phase of the systems development life cycle (SDLC)?
A) Corrections, additions, and upgrades are performed to ensure the system continually meets business goals.
B) Software or information systems are placed into production to allow users to perform business operations.
C) Software and information systems are physically constructed using programming languages.
D) Project pieces are brought together, interoperability is checked, and functionality is verified.
4. What are the other elements in the triple constraint along with cost?
A) Scope and time
B) Quality and resources
C) Procurement and compliance
D) Risk and integration
5. Which outsourcing model has the least security compliance risk?
A) Nearshore outsourcing
B) Onshore outsourcing
C) Cloud-based outsourcing
D) Offshore outsourcing
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |
