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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A technician has finished replacing the network card in a laptop and has verified full system functionality. Which of the following troubleshooting steps should the technician take NEXT?

A) Escalate problem to a senior technician
B) Document findings, actions, and outcomes
C) Perform a full system backup
D) Re-establish new theory of probable cause

2. A user does not want their kids to be able to install software on their home desktop. Which of the following types of accounts should the user set up in Windows 7?

A) Administrator
B) Standard
C) Power User
D) Remote Desktop Users

3. A customer wrote an email password on a piece of paper and has misplaced it. The customer wants to know if the account has been compromised. Which of the following symptoms will MOST likely indicate that this has occurred?

A) Changed home page
B) Pop-ups while browsing
C) Undeliverable email returns
D) Lack of Internet connectivity

4. Joe, a user, is experiencing some operating system errors that are disrupting his ability to boot the workstation. Which of the following would allow him to keep his data, but possibly resolve operating system errors?

A) Clean installation
B) Repair installation
C) Image deployment
D) Quick formatting

5. Which of the following should a technician do FIRST to secure a mobile device?

A) Install antivirus
B) Download updates
C) Disable GPS
D) Assign a passcode

Solutions: