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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Project Management & Delivery | - Procurement and Supply Chain Management
|
| Service Delivery Management (SDM) | - Customer and Stakeholder Management
|
| Risk and Change Management | - Change Control Process
|
Nokia SDM Certification - NI Sample Questions:
1. Who is responsible to prepare the initial Project Plan for Gate 4 approval?
A) Project Manager.
B) Bid Manager.
C) Tender Project Manager or PM PDM.
D) Execution Project Team.
2. An accuracy KPI has dropped significantly compared to previous periods. After some initial checks it turns out that the data is correct. What is the right way to proceed?
A) Inform the CT head on the next CT meeting.
B) Organize a meeting with NPO in order to make a action plan to improve.
C) Communicate the deviation to the project stakeholders
D) Organize a meeting with key team members in order to identify root causes and make an action plan to improve.
3. What is never included in the cost estimate during the bid phase?
A) 3rd party software support fees.
B) Standard production costs.
C) Cost for project management.
D) Risk mitigation costs.
4. Which KPI can assist the PM in the analysis of a Gross Margin deviation?
A) PARD
B) PCA
C) RA
D) SILT
5. Who is accountable in a project for implementing KPI monitoring processes?
A) Project Manager
B) Process & Tools Specialist
C) CT F&C
D) Care Manager
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |




