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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Midsize Solution Fundamentals | - Avaya IP Office architecture overview
|
| Topic 2: Solution Design Principles | - Design methodologies
|
| Topic 3: Collaboration and Unified Communications | - Communication services integration
|
| Topic 4: Security and Network Design | - Network considerations
|
Avaya Midsize Solution Design Sample Questions:
1. Avaya Contact Center Select Remote Agents can use an Avaya Deskphone or Avaya soft client. Which Avaya softclient is supported for Remote Agents on Avaya Contact Center Select (ACCS)?
A) Avaya Communicator for Windows
B) Avaya one-X Communicator for Mac
C) Avaya Communicator for IOS
D) Avaya one-X Communicator for Windows
2. With the Avaya IX Workplace Client, what is the minimum Avaya Spaces account that Is required send and receive Instant messages?
A) Platinum
B) Basic
C) Business
D) Plus
3. Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?
A) Avaya Agent Desktop
B) Agent Desktop Display
C) Avaya Communicator
D) one-X Agent
4. To support cradle-to-grave reports for any call, what is the minimum IP Office configuration?
A) Preferred Edition with VMPro
B) Essential Edition with an external PC to run Avaya Call Reporting
C) Essential Edition with an external PC to run Avaya Call Reporting and an IP Office CTI license
D) Preferred Edition with VMPro and an IP Office CTI license
5. In Powered by Offer, when Is Fallback Twinning to an external device provided?
A) When the IP Office phone loses contact with the IP Office In the cloud data center
B) After the mobile device rings an administer-able number of rings.
C) When simultaneous mode for the IP Office user is not available
D) When the mobile device loses contact with the IP Office In the cloud data center
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
