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HP HP2-H86 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design HP Managed Print Solutions | 25% | - Select appropriate HP hardware and services - Address security, sustainability, and scalability |
| Topic 2: Qualify Managed Print Opportunities | 25% | - Evaluate customer print infrastructure - Assess eligibility for HP MPS solutions |
| Topic 3: Understand Customer Business Requirements | 25% | - Analyze print environment challenges - Identify cost, security, and workflow needs |
| Topic 4: Present and Close Solutions | 25% | - Communicate value and ROI - Overcome objections and finalize agreements |
HP Managed Print Specialist Select 2019 Sample Questions:
1. If your customer is looking at improving user productivity and affordability of the personnel to manage specific functions, which customer trend would you refer to?
A) environmental impact
B) refocusing IT resources
C) paper process automation-workflow
D) focus on security
2. Which statement is true regarding the use of non-HP cartridges?
A) HP and non-HP cartridges result in the same amount of paper usage.
B) Most remanufactured cartridges are successfully recycled.
C) The cost of an average service visit is less than $50.
D) You are 3 times more likely to service a printer when non-HP cartridges are used.
3. A customer makes the following claim:
My older devices have worked great for many years.
How should you respond?
A) Explain the disadvantages of old devices and the advantages of new devices.
B) Explain that the newer devices provide features that improve the work environment and with HP take-back, you can get up to 40% off newer printers when you trade in.
C) Explain both the advantages of old devices and the advantages of new devices.
D) Explain that supplies and maintenance costs for older devices might be cheaper but the electricity consumption is higher.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B |
