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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Digital Customer Service (DCS) | 20% | - DCS architecture and deployment - Themes, templates and page customization - Authentication, profiles and security |
| Customization, Productivity and Analytics | 10% | - Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features |
| Service Request Management | 25% | - Milestones and action plans - SR categories, assignment rules and routing - Service catalog and entitlements - SR creation, lifecycle and processing |
| Fusion Service Overview and Setup | 15% | - Security model, roles and access control - Functional Setup Manager (FSM) usage - Service configuration basics |
| Knowledge Management | 15% | - Article management and access - Knowledge base setup and configuration |
| Omnichannel Communications | 15% | - Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. Digital Customer Service application configuration settings in json.cfg include which four options?
A) Service request links
B) Default timezone
C) Default communication preferences
D) Knowledge management language locales
E) Product and category filtering
F) Knowledge management article links
G) Default chat channel preferences
H) Default notification preferences
2. To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?
A) Title, Category, Severity, Status
B) Title, Category, Severity
C) Title, Status
D) Title
E) Title, Status, Problem Description
3. Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
A) The batch job for recommendations has not been executed.
B) The profile CSO_ENABLE_SVC_KMHOME is set to Y.
C) The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
D) The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
E) The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
4. When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.
A) 2,4,3,1
B) 3,2,4,1
C) 1,2,3,4
D) 1,3,2,4
5. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?
A) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
B) Enable new locales for the languages to be used and provision designated users to translate the articles.
C) Modify the original base locales of the articles to match the target language.
D) Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
Solutions:
| Question # 1 Answer: A,D,E,F | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B |




