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Apple 9L0-064 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Network and Sharing | - File sharing and permissions - iCloud and network services - Network configuration and troubleshooting |
| Topic 2: OS X Installation and Configuration | - Configuring system settings and user accounts - OS X Recovery and startup options - Installing OS X Mountain Lion |
| Topic 3: File System and Storage Management | - Disk Utility and disk troubleshooting - FileVault 2 encryption - Time Machine backup and restore |
| Topic 4: Application and System Troubleshooting | - Preference files and user environment troubleshooting - Application launch and compatibility issues - Console, logs, and diagnostic tools |
| Topic 5: Hardware and Peripheral Troubleshooting | - Mac hardware diagnostics - Power, startup, and performance issues - External devices and peripherals |
| Topic 6: Security and Privacy | - Gatekeeper and malware protection - User privacy and account management - Firmware passwords and security settings |
Apple OS X v10.8 Troubleshooting Sample Questions:
1. A user moves a file into a folder named "my stuff" and sees this message:
"You can put items into "my stuff," but you won't be able to see them. Do you want to continue? Other users with sufficient permissions will be able to use the items."
This means the user's folder permissions to "my stuff" have been set to
A) Execute only
B) Write only
C) Read only
D) Read & Write
2. A user tries to launch an app named "Dangerous" on OS X Mountain Lion and sees the following warning: "Dangerous" comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers." What can the user do to open the application?
A) Delete the app and try downloading a fresh copy from the internet.
B) Contact the vendor of the app and ask them to send a product registration key.
C) Open the Mac App Store preferences, then change the Application Security settings.
D) Control-click or right click the icon of the app, select Open from the contextual menu or select 'Anywhere' under System Preferences > Security & Privacy > General > Allow applications downloaded from:
3. In which of the following scenarios would it be necessary to use Repair Disk Permissions in Disk Utility to resolve the issue?
A) Cannot complete an OS X Mountain Lion install.
B) Cannot install any application into /Applications.
C) Cannot open one Numbers document. Other Numbers documents open without issue.
D) Computer fails to power on.
4. A customer with an administrator account finds that she cannot access the Downloads folder in her home directory. The Finder displays the message:
"The folder "Downloads" can't be opened because you don't have permission to see its contents." How can the customer quickly and easily correct these permissions issues with her Downloads folder?
A) Startup in Single User mode and use command line tools to correct the permissions.
B) Open the Disk Utility and select repair disk permissions.
C) Erase the hard disk and restore from a Time Machine backup.
D) Select the Downloads folder in the Finder, then choose Get Info in the file menu. The folder permission can then be changed back to Read & Write in the Sharing & Permissions section.
5. From the list below, choose two new features of Time Machine introduced in OS X Mountain Lion. Select Two:
A) Encrypted backups on Time Capsule.
B) Local snapshots on portable Macs.
C) Encrypted backups on external disks.
D) The ability to choose multiple backup locations.
E) Backup Now in the Time Machine menu item.
F) Restore from a Time Machine backup.
G) OS X Recovery partition on external disks.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A,D |




