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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. The sales director at Cloud Kicks wants to enable Person Accounts in its org. The sales director asked a consultant to evaluate the solution and present it to the sales team.
What should the consultant consider when evaluating Person Accounts?

A) Enabling Person Accounts is irreversible.
B) Person Accounts must have at least two record types.
C) Enabling Person Accounts requires a Public Read/Write sharing model,

2. In a recent management meeting, the VP of sales voiced concern over the current economic environment. To better understand the effectiveness of its marketing efforts, the VP expressed a need to monitor and reduce churn going forward.
Which strategy should a consultant recommend to address the VP's concern?

A) Create a year over year sales by Account report.
B) Create a Historical Trending report.
C) Create an average stage duration by Opportunity report.

3. Cloud Kicks wants to release product enhancements effectively to drive user adoption and have the greatest impact on the organization and users' day-to-day functions.
Which step should the consultant recommend to successfully manage changes and releases initiated by Salesforce?

A) Collect input from stakeholders.
B) Prioritize executive requests.
C) Train end users after deployment.

4. The Contact Us form on the Cloud Kicks website creates leads that sales reps need to contact in a timely manner. The VP of sales wants to know when the lead status is still new a day after the lead was created. Sales reps want a simple way to contact these leads.
Which action should the consultant take to meet the requirements?

A) Create a Lead escalation rule with criteria "Lead created date not equal to TODAY" and "Status not equal to new".
B) Create a Lead list view filtered for "Lead created date not equal to TODAY" and "Status equals new".
C) Create a dynamic report with a filter where "Lead created date is equal to TODAY" and "Status equals new",

5. Universal Containers has implemented Salesforce for all of its sales reps. All sales reps are required to select the win or loss stage on every closed opportunity. Managers like to measure the win ratio for all of the sales reps.
How should a consultant meet the requirement?

A) Create 3 custom formula field on Opportunity to capture the win ratio for opportunities.
B) Ensure that all managers have access to the standard Win report.
C) Build a custom report on Opportunity with custom summary formulas to show win ratio.

Solutions: