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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Service Cloud Overview | - Understanding SAP Service Cloud concepts - Solution architecture and capabilities |
| Topic 2: Service Request Processing | - Service request management - Service orders and notifications |
| Topic 3: Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
| Topic 4: Service Contract and Resource Management | - Resource and scheduling setup - Service contract configuration |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. Which of the following actions can you perform with the administration adaptation function when using silverlight? Note: There are 2 correct answers to this question.
A) Assign a page layout to achieve dynamic user interfaces.
B) Enter default extension field values based on business logic
C) Create an extension field and define its properties
D) Create a code list restriction for standard and extension fields
2. How can you give a business user access to a work center view? Note: There are 2 correct answers to this question.
A) Assign the business user to the organizational structure.
B) Copy the access right from a business user who already has access to the work center view
C) Use business scoping to activate the work center containing the view
D) Create a business role that has access to the work center view and assign it to the business user
3. As an administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer? Note: There are 3 correct answers to this question.
A) Key figures
B) Data sources
C) Dashboards
D) KP|S
E) Scorecards
4. Which of the following prepackaged mashups exist for SAP Cloud for customer?
A) Hotmail
B) SAP Jam
C) Mind touch
D) Google Maps
5. Which of the following involved parties are supported by default for the installed base and installed base items?
Note: There are 3 correct answers to this question.
A) Sales Employee
B) Territory manager
C) Service Technician team
D) Customer
E) Employee responsible
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: B,D | Question # 3 Answer: B,C,D | Question # 4 Answer: A,B | Question # 5 Answer: C,D,E |
