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Microsoft 070-404 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IT Service Management Processes | - Problem management processes - Change management workflows - Incident management lifecycle |
| System Center Service Manager Architecture | - Management packs and configuration model - Deployment topology and infrastructure planning - Service Manager components and architecture overview |
| Configuration and Customization | - Service level management configuration - Workflows and automation rules - Self-service portal customization |
| Integration and Operations | - Data warehouse and reporting - Integration with System Center components - Monitoring and maintenance tasks |
