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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?

A) Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.
B) Startup from OS X Recovery and choose the Unlock Disk option.
C) Startup from OS X Recovery and open the Firmware Password utility.
D) Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.

2. Which statement about FileVault 2 is TRUE?

A) Once a user enables FileVault 2, it cannot be disabled.
B) When a user enables FileVault 2, the startup volume is encrypted and access to the volume is password protected.
C) FileVault 2 can only be enabled on non-administrator user accounts.
D) There is no way to recover data from a FileVault 2 protected volume if a login password is lost.

3. Paolo is experiencing an issue with a VoIP application on his MacBook Pro with OS X Mountain Lion installed. He can't access Contacts from within the application, so he can't call his friend's mobile phone. Which would be the first troubleshooting step to perform?

A) Check that Paolo granted the VoIP application access to Contacts under System Preferences > Security & Privacy > Privacy.
B) Delete then reinstall the VoIP application.
C) Open the Disk Utility, choose the startup disk and repair disk permissions.
D) Delete the application's preferences from /Users/Paolo/Library/Preferences.

4. When looking at a Time Machine timeline, what visually indicates that a backup is a local snapshot rather than on a Time Capsule or backup disk?

A) The local snapshot backup is badged with a home folder icon.
B) Local snapshots will appear on the timeline along with regular backups, distinguished by different colors.
C) The backups will be in a section labeled "Local Snapshots.
D) The backup timestamp is the only indication.

5. Teresa would like to share files on her Mac Pro with OS X Mountain Lion over an Ethernet network. Which option is a valid choice to enable this feature?

A) System Preferences > sharing > Select the File sharing checkbox.
B) System Preferences> Network> File Sharing > Select the Enable checkbox.
C) Network Utility > Services > Select the File Sharing checkbox.
D) System Preferences > Security & Privacy > Sharing > Click the Enable button in the File Sharing section.

Solutions: