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IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:

1. When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?

A) Do your Customer Service Reps (CSRs) need workflow to respond to customers?
B) How do CSRs access all information necessary to respond to customer questions?
C) How do CSRs do scanning of documents today?
D) Do your CSRs need Case Management?

2. What is one of the challenges when working with unstructured information?

A) Information governance and security
B) Centralized information is not available for analysis
C) Hardware maintenance
D) Difficulty analyzing and revealing patterns in data

3. What is the average cost to mail a paper statement?

A) 9-12 dollars
B) 6-9 dollars
C) 1-3 dollars
D) 3-6 dollars

4. Who are the two primary technology decision makers and influencers for Content Manager OnDemand solutions?

A) Chief Customer Officer and CFO
B) Chief Marketing Officer and Chief Compliance Officer
C) Chief Credit Officer and Chief Audit Executive
D) Chief Information Officer and IT Director

Solutions: