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Nokia SDM Certification - CARE Sample Questions:

1. A contract is about to expire but there is already a PO for the next year from the customer. Is there a need for CSDA?

A) Yes, NSN needs to send a CSDA to inform higher management that a contract expired but delivery continues as the PO is in place.
B) No, because CSDA is to ensure that NSN doesn't deliver services without money. If there is a PO already in place before expiration, the CaPM just updates the contract end date.
C) Yes, CSDA is still needed because the contract is not signed. It means NSN is legally still vulnerable and management needs to grant written approval to acknowledge the higher risk.
D) No, because PO is in place and invoicing is uninterrupted. After getting the written consent of the CT head and F&C Controller, contract prolongation in CDB is the next step and delivery continues.

2. What is the main HWS KPI related to Delivery Accuracy?

A) The percentage of failure reports processed within the agreed Turn Around Time.
B) The percentage of spare units delivered to a Customer within the agreed Turn Around Time as new spares or replacements for units which cannot be repaired.
C) The percentage of faulty units received from a Customer within the agreed Turn Around Time.
D) The percentage of replacement units delivered to a Customer within the agreed Turn Around Time.

3. What is a legally secure contract for NSN and a Customer?

A) Terms and conditions documenting the commitments of both parties needs to be written and signed.
B) A PO with the payment terms defined is sufficient, provided NSN had contractual relationship with the customer in the past.
C) If NSN has a long-running relationship with the customer, so a "gentlemen's" or "verbal" agreement is enough, especially in some countries.
D) A detailed customer Purchase Order with a description of the Services Ordered is sufficient.

4. The largest impact on the SPC rate comes from:

A) the total headcount.
B) management overhead.
C) the utilization ratio.
D) internal allocations.

5. In which of the following situations can a company show profit at the same time as cash is decreasing?

A) The company invoices and records sales, but the customers do not pay.
B) When Work-in-Progress is invoiced and released as cost.
C) Depreciation is much higher than amortization rates.
D) When Work-in-Progress is increasing rapidly.

Solutions: