[2024] Easy To Download CIS-HAM Actual Exam Dumps Resources
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By achieving the ServiceNow CIS-HAM certification, you can demonstrate your knowledge and skills in managing hardware assets efficiently and effectively. Certified Implementation Specialist - Hardware Asset Management certification can help you enhance your professional credibility and improve your career prospects. Moreover, ServiceNow is a leading platform for IT Service Management and having this certification can help you stand out in the job market and increase your earning potential.
NEW QUESTION # 49
When using transform maps to transform imported hardware model data to your desired asset tables, what option do you set to uniquely identify the same asset in order to merge/update records?
- A. Coalesce
- B. Unique target
- C. Unique identifier
- D. Consolidate
- E. Combine
- F. Unique source
Answer: A
Explanation:
Transform maps are used to transform imported hardware model data from an import set table to a target table, such as the Product Catalog or the Asset table1 Coalesce is an option that you can set on a field mapping to uniquely identify the same asset in order to merge or update records2 Coalesce means that the field is used as a unique key. If a match is found using the coalesce field, the existing record is updated with the imported information. If no match is found, a new record is inserted2 Coalesce helps to prevent duplicate records and ensure data consistency2 You can set coalesce on one or more fields in a transform map, but at least one coalesce field is required2 The other options, B. Consolidate, C. Unique identifier, D. Unique source, E. Unique target, and F. Combine, are not valid options for setting the unique identification of assets in transform maps
NEW QUESTION # 50
Baseline ITSM Asset Management provides which features? (Choose three.)
- A. Mobile Asset Receiving
- B. Mobile My Assets
- C. Hardware Manufacturer Lifecycle Dates
- D. Stockrooms
- E. Hardware Asset Dashboard
- F. Hardware Model Normalization
- G. Asset Inventory Audit
Answer: B,D,G
Explanation:
Baseline ITSM Asset Management is the legacy application for managing assets, which has been replaced by the Hardware Asset Management application1. However, some of its features are still available and supported by ServiceNow2.
Mobile My Assets is a feature that allows users to view and request assets from the enterprise asset catalog using their mobile devices3. This feature is part of the baseline ITSM Asset Management application2.
Asset Inventory Audit is a feature that enables users to perform physical audits of assets in various locations using barcode scanners or RFID tags4. This feature is part of the baseline ITSM Asset Management application2.
Stockrooms are places to which assets are assigned and managed. Users can create and manage stockrooms and assign or transfer assets across stockrooms using the baseline ITSM Asset Management application.
The other options, such as Hardware Model Normalization, Hardware Asset Dashboard, Hardware Manufacturer Lifecycle Dates, and Mobile Asset Receiving, are not part of the baseline ITSM Asset Management application, but are part of the Hardware Asset Management application1 . References: 1: Hardware Asset Management - ServiceNow 2: Asset Management - Product Documentation: San Diego - ServiceNow 3: ServiceNow My Assets mobile app - Product Documentation: San Diego - ServiceNow 4: Audit your inventory - Product Documentation: San Diego
- ServiceNow : Stockrooms - Product Documentation: San Diego - ServiceNow : Hardware Asset Management overview - ServiceNow - Now Support
NEW QUESTION # 51
Which catalog facilitates the ability to source from existing stock?
- A. Vendor Catalog
- B. Procurement Catalog
- C. Service Catalog
- D. Product Catalog
Answer: C
Explanation:
The Service Catalog provides a user-friendly interface for requesting hardware assets and services from the IT department1 The Service Catalog facilitates the ability to source from existing stock by allowing users to select from a list of available hardware products that are in stock or reserved in a stockroom2 The Service Catalog also enables users to view the status of their requests, track the delivery and return of assets, and report any issues or incidents related to assets1 The Service Catalog is integrated with the Procurement Catalog, which contains the list of hardware products that are currently on order or have been received from vendors3 The Service Catalog is also linked to the Product Catalog, which contains the list of hardware products that are available for purchase from vendors or internal sources4 The Vendor Catalog contains the list of vendors that supply hardware products, but it does not facilitate the ability to source from existing stock
NEW QUESTION # 52
How does an end user determine what consumables they have consumed?
- A. Navigate to Self-Service > My Consumables
- B. Navigate to Asset > Hardware Asset Dashboard
- C. Navigate to Self-Service > My Assets
- D. Navigate to Self-Service > My Hardware Asset Dashboard
Answer: A
Explanation:
Explanation
Consumables are hardware assets that are not tracked individually, but as a quantity of items in a stockroom, such as keyboards, mice, cables, etc.1 When a stock manager receives a new delivery of consumables, they can use the Mobile Asset Receiving feature to scan the barcode of the purchase order and receive multiple assets against it using a mobile device2 If the received consumables match another record in the stockroom based on the following fields:
Assigned to, Model, Model category, State, Stockroom, and Substate, then the data is automatically merged to create a blended quantity and cost3 This means that the system calculates the average cost per item and the total quantity of the consumables in the stockroom, and updates the existing record accordingly3 This feature helps to reduce duplicate records and simplify inventory management of consumables3 References: 1: Hardware Asset Management - ServiceNow 2: [Mobile Asset Receiving - ServiceNow] 3:
[Consumable Hardware Assets - ServiceNow]
NEW QUESTION # 53
When does hardware normalization run by default?
- A. Upon saving
- B. On an hourly basis
- C. Every 12 hours
- D. On a daily basis
Answer: D
NEW QUESTION # 54
You have just created a new hardware model record for a group of laptops you purchased. When does normalization first run to normalize the record?
- A. When you click the Normalize Hardware Model link under Related Links
- B. When the weekly scheduled HAM - Normalization job runs
- C. When you save the hardware model record
- D. When the daily scheduled HAM - Daily job runs
Answer: C
Explanation:
Normalization is the process of standardizing the hardware model data by manufacturer name, model name, and model number1.
Normalization helps to maintain a clean and consistent configuration management database (CMDB) and to avoid duplicate or inaccurate hardware models1.
Normalization first runs to normalize the record when you save the hardware model record1.
This means that when you create or edit a hardware model record, the system automatically checks the record against the normalization rules and the Hardware Content Service Lifecycle data, and updates the record with the normalized values if applicable1.
Therefore, the answer that reflects when normalization first runs is C. When you save the hardware model record.
The other options are not the correct answer because they describe different scenarios or actions:
A) When the daily scheduled HAM - Daily job runs: This is not the correct answer, because the daily scheduled HAM - Daily job does not run normalization. The daily scheduled HAM - Daily job is a scheduled job that runs various tasks related to hardware asset management, such as updating the asset status, calculating the depreciation, and sending notifications2.
B) When the weekly scheduled HAM - Normalization job runs: This is not the correct answer, because the weekly scheduled HAM - Normalization job does not run normalization for the first time. The weekly scheduled HAM - Normalization job is a scheduled job that runs normalization for all the existing hardware models in the CMDB on a weekly basis1. It does not affect the newly created or edited hardware models, which are normalized when they are saved1.
D) When you click the Normalize Hardware Model link under Related Links: This is not the correct answer, because clicking the Normalize Hardware Model link under Related Links does not run normalization for the first time. Clicking the Normalize Hardware Model link under Related Links is a manual action that allows you to run normalization for a specific hardware model record at any time1. It does not affect the automatic normalization that runs when you save the hardware model record1. Reference:
1: Hardware Normalization
2: Daily Scheduled HAM - Daily Job
NEW QUESTION # 55
Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?
- A. Asset tag
- B. Display name
- C. Model category
- D. Model number
- E. Asset tracking unit
Answer: D
Explanation:
Explanation
Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of their hardware and consumable models1.
Hardware model normalization uses the data from the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized information for thousands of hardware models1.
The key attribute in the model record that hardware model normalization uses to normalize inconsistent manufacturers and product names is the model number12.
The model number is a unique identifier for a specific product or model that is assigned by the manufacturer12. It is based on the United Nations Standard Products and Services Code (UNSPSC), which is a global classification system for products and services23.
Hardware model normalization compares the model number of the model record with the model number of the Hardware Model Normalization Content Service record and updates the model record with the normalized information, such as display name, manufacturer, product, and device type12.
The other options are not the key attribute that hardware model normalization uses to normalize inconsistent manufacturers and product names. The asset tag, the display name, the model category, and the asset tracking unit are either not unique or not based on the UNSPSC.
References:
1: Hardware Model Normalization - Product Documentation: Tokyo - ServiceNow
2: Hardware Asset Management overview - ServiceNow - Now Support
3: Product Documentation | ServiceNow
4: Automation Simplifies Hardware Asset Management - ServiceNow Blog
NEW QUESTION # 56
Which of the following are functions of the model category? (Choose two.)
- A. Model categories group consumables in the Product Catalog
- B. Model categories provide the link between procurement management and asset management
- C. Model categories provide the link between configuration management and asset management
- D. Model categories determine when to create assets from configuration items (Cls)
- E. Model categories group related assets in the Service Catalog
Answer: C,D
Explanation:
A model category is a classification of models that defines how they are managed in the system1. It determines the behavior and attributes of the models and the assets or configuration items (Cls) that are created from them1.
Model categories can be used to group consumables, assets, or services in the product catalog or the service catalog, but this is not their primary function. Their primary function is to define the relationship between configuration management and asset management1.
Configuration management is the process of identifying, tracking, and verifying the configuration items (Cls) in an IT environment and their relationships2. Asset management is the process of tracking and managing the financial, contractual, and inventory details of IT assets throughout their lifecycle3.
Model categories determine when to create assets from configuration items (Cls) based on the asset tracking strategy1. For example, some model categories, such as Computer, create assets automatically when Cls are discovered or imported1. Other model categories, such as Consumable, require manual creation of assets from the product catalog1.
Model categories also provide the link between configuration management and asset management by allowing asset managers to view the configuration data of the assets and configuration managers to view the asset data of the Cls1. This enables better visibility, control, and alignment of IT assets and services1.
Reference:
1: ServiceNow Product Documentation: Model Category
2: ServiceNow Product Documentation: Configuration Management
3: ServiceNow Product Documentation: Asset Management
NEW QUESTION # 57
Which values does the "Asset tracking strategy" field provide to affect individual models? (Choose three.)
- A. Don't create assets
- B. Leave to category
- C. Create consumable asset
- D. Merge CI
- E. Create assets
Answer: A,B,E
NEW QUESTION # 58
An asset record tracks which data that is NOT part of configuration management? (Choose three.)
- A. Operational data
- B. Logical data
- C. Lifecycle data
- D. Financial data
- E. Contractual data
Answer: C,D,E
NEW QUESTION # 59
What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)
- A. Storage costs
- B. Replacement parts
- C. Maintenance agreements
- D. Warranty costs
Answer: B,C
Explanation:
Explanation
Operational expenses are the costs incurred by an organization to maintain and use an asset throughout its lifecycle. These costs include the expenses related to the repair, maintenance, upgrade, and disposal of the asset. Some examples of operational expenses are:
Replacement parts: These are the costs of purchasing and installing new parts or components for an asset that is damaged, worn out, or obsolete. For example, replacing a hard drive, a battery, or a keyboard for a laptop.
Maintenance agreements: These are the costs of contracting with a vendor or a service provider to perform regular or preventive maintenance on an asset. For example, paying a monthly fee for a technician to check and service a printer or a scanner.
Other examples of operational expenses are:
Storage costs: These are the costs of renting or owning a space to store an asset that is not in use or awaiting disposal. For example, paying for a warehouse, a locker, or a shelf to keep unused or surplus computers or monitors.
Warranty costs: These are the costs of extending or renewing the warranty coverage for an asset that is still under the manufacturer's warranty or has expired. For example, paying an extra fee for a one-year or a three-year warranty extension for a tablet or a smartphone.
References:
Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the dashboard, model normalization, hardware refresh, lease contract expiration, disposal orders, and RMA requests.
Hardware Asset Management, which gives an overview of the benefits and features of the Hardware Asset Management solution, such as reducing costs, improving compliance, optimizing asset utilization, and enhancing service delivery.
Hardware Asset Management - ServiceNow, which provides a data sheet with the key capabilities and benefits of the Hardware Asset Management application.
NEW QUESTION # 60
What is the third tier of the capability blueprint?
- A. Operational integration
- B. Financial management
- C. Strategic conformance
- D. Practical management
- E. Trustworthy data
Answer: E
Explanation:
The capability blueprint is a framework that helps organizations assess their current and desired state of hardware asset management maturity1.
The blueprint consists of five tiers, each representing a different level of capability and value1.
The third tier is trustworthy data, which means having a single source of truth for hardware asset data that is accurate, complete, and normalized12.
Trustworthy data enables better decision making, compliance, and risk management for hardware assets12.
To achieve trustworthy data, organizations need to implement processes and tools for data discovery, reconciliation, normalization, and enrichment12. References:
The value of Hardware Asset Management - ServiceNow
Hardware Asset Management - ServiceNow
NEW QUESTION # 61
Which three attributes from a hardware model record are used for setting the normalized display name during hardware model normalization?
- A. Name, Manufacturer, Model category
- B. Name, Manufacturer, Model number
- C. Name, Asset tracking unit, Model number
- D. Asset tracking unit, Manufacturer, Model number
- E. Asset tracking unit, Manufacturer, Model category
Answer: B
Explanation:
Explanation
Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of hardware and consumable models1 Hardware model normalization uses the data from the models and compares it against the data in the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized and enriched information about hardware models1 Hardware model normalization sets the normalized display name for each model record based on three attributes: Name, Manufacturer, and Model number2 The normalized display name is a combination of these three attributes, separated by a hyphen, for example: Dell-Inc.-OptiPlex 70102 The normalized display name helps to identify and group models with similar properties and reduce duplicates and inconsistencies in the model catalog and the Configuration Management Database (CMDB)2 References: 1: Hardware Model Normalization - ServiceNow 2: Set the normalized display name - ServiceNow
NEW QUESTION # 62
A user's broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task. Which fields are automatically updated in the associated asset record?
(Choose three.)
- A. Disposal information
- B. Software allocations
- C. Maintenance contracts
- D. Depreciation values
- E. Related CI record
Answer: A,B,E
Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, a swap/replace asset task is a type of asset task that is used to replace a faulty or damaged asset with a new or refurbished one1. When an incident is resolved by swapping or replacing an asset, the Incident Management application triggers a swap/replace asset task and assigns it to the asset manager2. When the asset manager completes the task, the following fields are automatically updated in the associated asset record3:
Software allocations: The software allocations of the old asset are transferred to the new asset, and the old asset is marked as unallocated.
Related CI record: The related configuration item (CI) record of the old asset is updated with the new asset information, and the old asset is marked as retired.
Disposal information: The disposal information of the old asset is updated with the reason, date, and method of disposal.
The other options, maintenance contracts and depreciation values, are not automatically updated in the associated asset record when a swap/replace asset task is triggered. Maintenance contracts are not affected by the swap/replace operation, as they are linked to the asset model, not the individual asset4. Depreciation values are not updated automatically, as they are calculated based on the asset cost, depreciation method, and depreciation schedule5. References:
ServiceNow Hardware Asset Management: Asset tasks
ServiceNow Hardware Asset Management: Swap/replace asset task
ServiceNow Hardware Asset Management: Swap/replace asset task workflow
ServiceNow Hardware Asset Management: Contract and renewal management
ServiceNow Hardware Asset Management: Depreciation
NEW QUESTION # 63
When should you retire an IT asset?
- A. When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-life
- B. At any point that it is recommended by your company-defined policies and procedures
- C. At any point it is recommended by the HAM-defined asset policy
- D. At any point it is recommended by the HAM-defined asset disposal procedure
- E. When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-service
Answer: B
Explanation:
The retirement of an IT asset is the final stage of the hardware asset lifecycle, where the asset is removed from service and disposed of in a secure and compliant manner1.
The retirement of an IT asset should be done according to the company-defined policies and procedures, which may vary depending on the type, condition, and value of the asset, as well as the business needs and regulatory requirements1.
The company-defined policies and procedures should specify the criteria, process, and documentation for retiring an IT asset, such as the following1:
The trigger events or conditions that indicate the need for retirement, such as end-of-life, end-of-service, end-of-warranty, obsolescence, damage, theft, or loss The approval workflow and roles involved in the retirement decision, such as the asset manager, the asset owner, the finance department, and the security department The disposal methods and vendors available for the retirement, such as recycling, reselling, donating, or destroying The certificate of destruction or disposal that verifies the secure and compliant disposal of the asset by the vendor The update of the asset record and the configuration management database (CMDB) to reflect the retirement status and date of the asset Therefore, the answer that reflects the company-defined policies and procedures is B. At any point that it is recommended by your company-defined policies and procedures.
The other options are not the correct answer because they are either too vague or too specific:
A: At any point it is recommended by the HAM-defined asset policy: This is too vague, as the HAM-defined asset policy may not cover all the aspects and scenarios of the retirement process. The HAM-defined asset policy is a general guideline that defines the objectives, scope, roles, and responsibilities of hardware asset management2. It does not necessarily provide the detailed criteria, process, and documentation for retiring an IT asset.
C: At any point it is recommended by the HAM-defined asset disposal procedure: This is too specific, as the HAM-defined asset disposal procedure is only one part of the retirement process. The HAM-defined asset disposal procedure is a step-by-step instruction that describes howto dispose of an IT asset through a vendor3. It does not necessarily cover the trigger events, approval workflow, and record update for retiring an IT asset.
D: When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-service:
This is too specific, as the Hardware Content Service Lifecycle data is only one possible source of information for the retirement decision. The Hardware Content Service Lifecycle data is a subscription-based service that provides the end-of-life, end-of-service, and end-of-support dates for hardware models4. It does not necessarily reflect the actual condition, value, and usage of the individual IT asset.
E: When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-life: This is also too specific, for the same reasons as option D. References:
1: Hardware Asset Retirement
2: Hardware Asset Policy
3: Hardware Asset Disposal
4: Hardware Content Service Lifecycle
NEW QUESTION # 64
During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?
- A. Plugin issues
- B. Missing transform map
- C. Invalid transform map
- D. Missing data
Answer: B
NEW QUESTION # 65
What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three.)
- A. Open asset audits
- B. Requests that require sourcing
- C. New hardware assets found by audits
- D. Hardware models up for end of life
- E. Active stock rules
- F. Hardware nearing end of warranty
Answer: A,C,E
NEW QUESTION # 66
Assets can be moved between stockrooms by using:
- A. Stock rules
- B. Stock orders
- C. Transfer rules
- D. Transfer orders
Answer: D
Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, assets can be moved between stockrooms by using transfer orders. A transfer order is a record thattracks the movement of assets from one stockroom to another. A transfer order can be created manually by the stock manager or automatically by the system based on predefined rules or workflows1. A transfer order contains information such as the source and destination stockrooms, the assets to be transferred, the shipment details, and the status of the transfer2.
The other options are not correct because:
Stock orders are records that track the procurement of assets from vendors, not the movement of assets between stockrooms3.
Stock rules are rules that define the minimum and maximum stock levels for each asset model in a stockroom, not the movement of assets between stockrooms.
Transfer rules are rules that define the conditions and actions for creating transfer orders automatically, not the records that track the movement of assets between stockrooms.
References:
ServiceNow Hardware Asset Management: Transfer orders
ServiceNow Hardware Asset Management: Create a transfer order
ServiceNow Hardware Asset Management: Stock orders
[ServiceNow Hardware Asset Management: Stock rules]
[ServiceNow Hardware Asset Management: Transfer rules]
NEW QUESTION # 67
As part of the hardware model normalization process, the Content Library automatically populates your inventory with what non-discoverable asset metadata?
- A. Manufacturer lifecycle dates
- B. Manufacturer comparables
- C. Manufacturer price
- D. Manufacturer part number
Answer: A
Explanation:
According to the Hardware Asset Management documentation, the hardware model normalization process is a process of comparing the model data in the ServiceNow platform with the data from the Content Library, which is a cloud-based service that provides normalized and enriched hardware model data.
The Content Library automatically populates your inventory with non-discoverable asset metadata, which are the data that cannot be obtained from discovery tools or manual entry, such as manufacturer name, model name, model number, and product lifecycle information1.
The product lifecycle information includes the manufacturer lifecycle dates, which are the dates when the manufacturer stops selling, supporting, or servicing a hardware product1.
The manufacturer lifecycle dates are important for hardware asset management, as they help customers plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates2.
Therefore, the correct answer is option C, manufacturer lifecycle dates, as they are the non-discoverable asset metadata that the Content Library automatically populates your inventory with as part of the hardware model normalization process. Reference:
Hardware Asset Management documentation
What is Hardware Asset Management?
NEW QUESTION # 68
When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed?
- A. Each asset should be listed in a transfer order task on the transfer order
- B. Each asset should be listed as a transfer order line on the transfer order
- C. Each asset should be listed as a transfer order line on the transfer order task
- D. Each asset should be listed in an individual transfer order
Answer: A
NEW QUESTION # 69
To access the full spectrum of asset management functionality, which inactive plugins should be installed?
(Choose five.)
- A. Discovery
- B. Procurement
- C. Managed Documents
- D. Cost Management
- E. Data Certification
- F. Hardware Asset Management
- G. Service Mapping
Answer: A,B,D,F,G
Explanation:
Explanation
To access the full spectrum of asset management functionality, you need to install the following plugins12:
Discovery: This plugin enables you to automatically discover and populate the CMDB with hardware and software assets1.
Cost Management: This plugin enables you to track and analyze the costs of your assets and services1.
Procurement: This plugin enables you to manage the purchasing and delivery of goods and services1.
Hardware Asset Management: This plugin enables you to manage the lifecycle of your hardware assets, from request to disposal1.
Service Mapping: This plugin enables you to map the dependencies between your assets and services1.
These plugins are inactive by default and require activation by a system administrator1.
Therefore, the correct answer is A. Discovery, B. Cost Management, C. Procurement, D. Hardware Asset Management, and F. Service Mapping, as these are the plugins that provide the full spectrum of asset management functionality.
References: 1: Hardware Asset Management - ServiceNow 2: Hardware Asset Management - Product Documentation: Tokyo - ServiceNow
NEW QUESTION # 70
......
CIS-HAM Certification is a specialized credential that IT professionals can earn to validate their level of expertise in the implementation of ServiceNow's Hardware Asset Management module. Certified Implementation Specialist - Hardware Asset Management certification examines an IT professional's ability to implement hardware asset management efficiently, which involves analyzing and tracking assets, recording details of all asset acquisitions, and ensuring data accuracy. The CIS-HAM Certification is designed to measure the knowledge and skills of IT professionals in using ServiceNow's capabilities to optimize the hardware asset management function in enterprises.
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