Field-Service-Consultant Exam Brain Dumps - Study Notes and Theory [Jul-2023]
100% Guaranteed Results Field-Service-Consultant Unlimited 141 Questions
NEW QUESTION # 62
universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app What should a consultant recommend to control their technicians?
- A. mini page layouts
- B. field sets
- C. page layouts
- D. visual force page
Answer: C
NEW QUESTION # 63
Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?
- A. FSL Admin License
- B. FSL Resource License
- C. F5L Dispatcher License
- D. FSL Agent License
Answer: D
NEW QUESTION # 64
Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?
- A. Modify the user's Profile.
- B. Update Public Group membership.
- C. Modify the user record.
- D. Assign a Field Service Mobile License to the user.
Answer: D
Explanation:
A Field Service Mobile License is required to access the Salesforce Field Service mobile app. Modifying the user's Profile or updating Public Group membership will not help with this requirement as they are not related to accessing the app. Modifying the user record will also not help as it does not provide access to the mobile app.
NEW QUESTION # 65
Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?
- A. FSL Admin License
- B. FSL Resource License
- C. FSL Dispatcher License
- D. FSL Agent License
Answer: D
NEW QUESTION # 66
Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?
- A. Use Assets and Products to track the price.
- B. Use a custom object to model the Work Order pricing and price.
- C. Use Products and Price Books to track the price.
- D. Use Opportunity Line Items and Price Books to track the price.
Answer: A
NEW QUESTION # 67
Over 70% of Universal Containers' sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?
- A. Create a custom Visualforce page to create a new Opportunity.
- B. Create a New Task linked to the Contact and assign to a Sales Rep.
- C. Add an "Upsell" Quick Action to the Account that creates a new Work Order
- D. Add a "Create Opportunity" Quick Action to the Work Order Line Item.
Answer: D
NEW QUESTION # 68
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?
- A. Capacity-based scheduling is supported for Service Crews.
- B. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
- C. A service resource can only be 2 member of 2 single Crew
- D. The Preferred Resource service objective is ignored for active Crew Members.
Answer: C
NEW QUESTION # 69
Northern Trail Outfitters has a contact count of nearly 10 million records. They have noticed slower processing times when sending using Journey Builder.
Which two actions could they take to optimize Journey performance''
Choose 2 answers
- A. Use Data Extension Entry Sources with filters applied to perform segmentation activities for Journey Builder.
- B. Include data for decision splits in Attribute Groups in Contact Builder; use contact data rather than journey data.
- C. Create a prefiltered, sendable copy of data extensions for each journey instead of using the same entry source.
- D. Perform large-scale segmentation in Automation Studio before admitting contacts Into Journey Builder.
Answer: C,D
NEW QUESTION # 70
Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?
- A. Install the Survey Snap-in for CSAT capture.
- B. Add the CSAT Visualforce page to the Work Order.
- C. Enable the CSAT Quick Action for Work Orders.
- D. Install an AppExchange Package.
Answer: D
NEW QUESTION # 71
Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
Which licensing will be required for the Field Service Schedule Optimization user?
- A. Dispatcher License
- B. Resource License
- C. Salesforce License
- D. Scheduling License
Answer: A
NEW QUESTION # 72
Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant recommend to track the lifecycle?
- A. Utilize lifecycle Object tracking on Assets.
- B. Utilize custom fields for change tracking on Assets.
- C. Utilize Field History Tracing on Assets.
- D. Utilize a Work Order related list on Assets.
Answer: C
NEW QUESTION # 73
A dispatcher needs to reduce the backlog of service appointments in different territories and focus on Individual customer service. Which scheduling policy should the dispatcher use
- A. Customer first
- B. Emergency
- C. High intensity
- D. Soft boundaries
Answer: D
NEW QUESTION # 74
An extreme whether situation impacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with?
open work?
- A. Resource Schedule optimization
- B. Emergency scheduling
- C. Global optimization
- D. Customer first scheduling
Answer: B
NEW QUESTION # 75
Universal Containers would like to report on the volume of products installed within a specific timeframe.
What solution will help meet the customer's requirement?
- A. Utilize Field History Tracking on Asset.
- B. Utilize a Work Order related list on Asset.
- C. Utilize the standard "Installation Date" field on Asset.
- D. Utilize a custom "Installation Date" field on Asset.
Answer: C
NEW QUESTION # 76
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose
3 answers
- A. Create a Workflow to close the Milestone when the Wrap Up is complete.
- B. Create a Process Builder to close the Milestone when the Wrap Up is complete.
- C. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
- D. Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
- E. Create custom fields to capture that the Wrap UP Activities have been completed.
Answer: A,C,E
NEW QUESTION # 77
Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers
- A. Generate service in the organization's default language
- B. Add service reports templates to the appropriate repair work type
- C. Send a feedback survey to the customer when a service appointment is completed
- D. Configure signature blocks for service report templates
Answer: C,D
NEW QUESTION # 78
An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?
- A. Entitlement Plan
- B. Product Item
- C. Maintenance Plan
- D. Assets
Answer: B
NEW QUESTION # 79
Universal containers requires trained inspectors to make three site visits per year to inspect containers sites. These visits must be scheduled within 14 days of the inspection due date.
What are two ways s consultant can configure maintenance plans to meet the requirement? Choose 2 answer
- A. Associate a work type called site visit to a maintenance plan.
- B. Associate a required skill called site visit to a maintenance plan.
- C. Auto-generate work orders with a 14-day Generation timeframe.
- D. Auto-generate work orders with a 14-day Generation horizon.
Answer: A,D
NEW QUESTION # 80
A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?
- A. Emergency
- B. High Intensity
- C. Customer First
- D. Soft Boundaries
Answer: D
NEW QUESTION # 81
The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?
- A. wner of Service Appointment and members of User Territory
- B. Owner of Service Appointment and members of Service Territory
- C. Assigned Resources, Qwner of Service Appointment and members of User Territory
- D. Assigned Resources, Owner of Service Appointment and members of Service Territory
Answer: A
NEW QUESTION # 82
Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?
- A. Work Types and Skill Requirements for Install, Break-fix, and Inspections.
- B. Work Order custom fields to define Install, Break-fix, and Inspections.
- C. Work Type Line Items for Install, Break-fix, and Inspections.
- D. Work Order Record Types for Break-fix, Install, and Inspection.
Answer: A
NEW QUESTION # 83
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?
- A. Create CSS in the Dispatcher's Console.
- B. Add Fields on the Page Layout.
- C. Use Lookup Fields.
- D. Configure Field Sets on the Service Appointment.
Answer: D
NEW QUESTION # 84
A customer asks why the send time values within an email are not being added to a Send Log.
Which two actions would successfully write send time variables to their Send Log7 Choose 2 answers
- A. Ensure the send log Is linked In an attribute group.
- B. Match an AMPscript variable name to a Send Log field.
- C. Use the WriteToLogO AMPscript function In the content.
- D. Enable send logging to a data extension during send process.
Answer: B,D
NEW QUESTION # 85
A Consultant is helping Universal Containers define its mobile approach.
Which requirement would lead a Consultant to recommend the Salesforce Field Service mobile app instead of the Salesforce mobile app?
- A. Support service processes with custom Lightning Components
- B. Visibility of Technicians with geolocation tracking
- C. Access to Lightning Knowledge articles
- D. Manage mobile fields available through configuration
Answer: C
NEW QUESTION # 86
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