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NEW QUESTION # 10
Which two APIs can an admin suggest so that customers can initiate order cancellations and returns from the B2C Commerce storefront and have their action carry out the cancel and return operations in Order Management?
- A. Streaming APIs
- B. Connect APIs
- C. Bulk APIs
- D. REST APIs
Answer: B,D
Explanation:
Explanation
Two APIs that an admin can suggest so that customers can initiate order cancellations and returns from the B2C Commerce storefront and have their action carry out the cancel and return operations in Order Management are:
Connect APIs. These are RESTful APIs that expose resources in Order Management, such as orders, payments, shipments, etc. They allow customers to perform CRUD (create, read, update, delete) operations on these resources from external systems, such as B2C Commerce.
REST APIs. These are HTTP-based APIs that enable developers to access data in Order Management using standard HTTP methods, such as GET, POST, PUT, PATCH, and DELETE. They allow customers to interact with Order Management resources using JSON or XML formats.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_connect_api.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.order_management_rest_api.htm&type=5
NEW QUESTION # 11
When a new Payment Summary is created, an email should be sent to the owner of the associated account and an approval after review should be required. What three steps should the administrator do to implement this functionality?
- A. Create an approval process on the Payment Summary object
- B. Create a flow to send an email to the owner of the associated account when a payment summary is created
- C. Create an email alert action
- D. Create an email template
- E. Create a trigger flow when the payment summary is created with an email flow node
Answer: A,C,D
Explanation:
Explanation
Three steps that the administrator should do to implement this functionality are:
Create an email template. An email template is a reusable message that contains merge fields that are populated with data from records when the email is sent. The administrator can create an email template for the Payment Summary object that includes information such as the payment amount, date, status, etc.
Create an email alert action. An email alert action is a type of action that sends an email to one or more recipients when a flow executes. The administrator can create an email alert action that uses the email template created in the previous step and sends it to the owner of the associated account when a new Payment Summary is created.
Create an approval process on the Payment Summary object. An approval process is a way to automate the approval of records based on certain criteria and actions. The administrator can create an approval process on the Payment Summary object that requires an approval after review from a designated approver.
Verified References: https://help.salesforce.com/s/articleView?id=sf.email_templates_create.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_action_email.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.approvals_creating_approval_processes.htm&type=5
NEW QUESTION # 12
How can an administrator synchronize licenses from the production org when preparing a sandbox for development?
- A. Export a Change Set
- B. Use a custom shell script
- C. import a Change Set
- D. Run the Match Production Licenses to Sandbox without a Refresh tool in Setup
Answer: D
Explanation:
Explanation
The best way for an administrator to synchronize licenses from the production org when preparing a sandbox for development is to run the Match Production Licenses to Sandbox without a Refresh tool in Setup. This tool allows administrators to match their sandbox licenses with their production licenses without refreshing their sandbox. This way, the administrator can ensure that the sandbox has the same number and type of licenses as the production org, and avoid any license-related issues when developing or testing in the sandbox. Verified References:https://help.salesforce.com/s/articleView?id=sf.data_sandbox_licenses.htm&type=5
NEW QUESTION # 13
A company has an external system that stores client accounting data but they want to be able to search for this data within Salesforce. What three steps should the administrator take to implement this functionality?
- A. Create an automated data capture (or the external system
- B. Create an External Data Source pointing to the external system's database
- C. Create an Indirect Lookup field to connect to the Account
- D. Create an automated import of the external data using the Job Scheduler
- E. Create an External Object for each fable of accounting data in the external system
Answer: B,C,E
Explanation:
Three steps that the administrator should take to implement this functionality are:
Create an External Data Source pointing to the external system's database. An External Data Source is a type of metadata that defines the connection and authentication information for an external system that stores data outside of Salesforce. The administrator can create an External Data Source using the Lightning Connect OData 2.0 or 4.0 adapters, which support read-only access to data in relational databases.
Create an External Object for each table of accounting data in the external system. An External Object is a type of custom object that maps to a table in an external system. The administrator can create an External Object for each table of accounting data that they want to access from Salesforce, and define its fields and relationships accordingly.
Create an Indirect Lookup field to connect to the Account. An Indirect Lookup field is a type of custom field that links a child External Object record to a parent standard or custom object record. The administrator can create an Indirect Lookup field on the External Object that references the Account object, and specify the external column name and value that match the Account ID.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.external_object_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.external_object_relationships.htm&type=5
NEW QUESTION # 14
Where should a service agent go first to view process exceptions related to a specific Order?
- A. Order Record - Details Tab
- B. Order Summary Record - Related Tab
- C. Order Record - Process Exception Details Tab
- D. Change order Record -Related Tab
Answer: C
Explanation:
Explanation
The best place for a service agent to go first to view process exceptions related to a specific Order is the Order Record - Process Exception Details Tab. This tab shows a list of process exceptions that occurred during the order lifecycle, such as errors in payment authorization, inventory allocation, fulfillment location assignment, etc. The service agent can use this tab to identify and resolve the issues that affect the order processing.
Verified
References:https://help.salesforce.com/s/articleView?id=sf.om_process_exception_details.htm&type=5
NEW QUESTION # 15
A developer needs to create a scheduled job in an external system to move Order data into a Salesforce org every 24 hours. In which two ways can this off-platform job be established without additional third-party tools?
- A. Authorize a machine against the Salesforce org's APIs with appropriate security measures and create a script to call the APIs
- B. Set up an SFTP server as a waystation. drop the files there using the off-platform job and schedule a job in-platform to process the file
- C. Install a minimal set of dev tools on a machine such as the Command Line Interface (CLI) and create appropriate scripts to import files containing the data
- D. Create a job in the org (on-platform) to drop a file of existing data. Use the off-platform machine to generate a file and identify the details between the two. Push the changes to the org's "Import" directory
Answer: A,C
Explanation:
Two ways that this off-platform job can be established without additional third-party tools are:
Install a minimal set of dev tools on a machine such as the Command Line Interface (CLI) and create appropriate scripts to import files containing the data. The CLI is a tool that allows developers to interact with Salesforce from the command line. The developer can use the CLI to create scripts that use commands such as force:data:bulk:upsert or force:data:tree:import to import data from CSV or JSON files into Salesforce.
Authorize a machine against the Salesforce org's APIs with appropriate security measures and create a script to call the APIs. The APIs are interfaces that allow developers to access data and functionality in Salesforce from external systems. The developer can use the APIs, such as REST API or Bulk API, to create a script that authenticates with Salesforce using OAuth 2.0 or JWT, and then performs operations such as insert, update, or delete on Order data.
Verified Reference: https://developer.salesforce.com/docs/atlas.en-us.sfdx_cli_reference.meta/sfdx_cli_reference/cli_reference_force_data.htm https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_what_is_rest_api.htm https://developer.salesforce.com/docs/atlas.en-us.api_asynch.meta/api_asynch/asynch_api_intro.htm
NEW QUESTION # 16
What type of relationship exists between FulfillmentOrder and Location?
- A. One-to-One Lookup (Location) FulfilledFrom Location
- B. Junction (Many to Many)
- C. One-to-Many Lookup (Location) FulfilledFrom Location Id
- D. Many-to-One Lookup (Location) Fulfil led from Location Id
Answer: D
Explanation:
Explanation
The type of relationship that exists between FulfillmentOrder and Location is Many-to-One Lookup (Location) FulfilledFrom Location Id. A Lookup field is a type of custom field that creates a relationship between two objects, but does not support rollup summary fields. A Many-to-One relationship means that many child records can be related to one parent record, but not vice versa. In this case, a FulfillmentOrder has a Lookup field named FulfilledFrom Location Id that references a Location record. A Location is a record that represents a physical location from which order product items are fulfilled, such as warehouses and retail stores. A Location can have many FulfillmentOrders associated with it, but a FulfillmentOrder can only have one Location. Verified References:
https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htm&type=5https://help.salesforce.com/s/art
NEW QUESTION # 17
An administrator has created a new currency field on the Fulfillment Order object and wants to roll up the total to the Order Summary object. When creating a rollup field on the Order Summary object, Fulfillment Order does not appear as an option. Why is this?
- A. Rollup Fields cannot sum Currency Fields
- B. The Order Summary field on the Fulfillment Order object is a Lookup
- C. The Order Summary object has reached the limit of Rollup Summary fields
- D. The Rollup Summary field must be created on the Fulfillment Order object with the Order Summary object as the parent
Answer: B
Explanation:
The reason why Fulfillment Order does not appear as an option when creating a rollup field on the Order Summary object is that the Order Summary field on the Fulfillment Order object is a Lookup. A Lookup field is a type of custom field that creates a relationship between two objects, but does not support rollup summary fields. To create a rollup summary field, the relationship between the objects must be master-detail, which means that the child record cannot exist without its parent record. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm&type=5
NEW QUESTION # 18
An admin is working with Order Management licensed as standalone (B2C Commerce is not in the scenario).
The admin submits a JSON payload using Workbench and Workbench indicates the operation was successful The second time the same payload is submitted the operation fails. What are two likely causes?
- A. The payment data must be updated
- B. Stock Keeping Unit values must be updated
- C. The Order Reference Number must be updated
- D. The stock levels in the org are depleted from the first order
Answer: A,C
Explanation:
Explanation
Two likely causes that could make the second submission of the same JSON payload fail are:
The payment data must be updated. The payment data in the JSON payload contains information such as the payment method, amount, and authorization code. If the same payment data is used for the second order, it may cause a duplicate payment error or an invalid authorization error.
The Order Reference Number must be updated. The Order Reference Number is a unique identifier for each order that is generated by the external system and sent in the JSON payload. If the same Order Reference Number is used for the second order, it may cause a duplicate order error or an invalid order error.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htm&type=5https://help.salesforce
NEW QUESTION # 19
What can an administrator use to control what inventory is exposed on specific selling channels?
- A. Selling Channel Status
- B. Product Filter Status
- C. Selling Channel Flag
- D. Product Eligibility Flag
Answer: D
Explanation:
The Product Eligibility Flag is a custom field on the Product object that indicates whether a product is eligible for a specific selling channel. An administrator can use this field to control what inventory is exposed on different channels, such as web, mobile, or store. For example, if a product has the Product Eligibility Flag set to Web Only, it will not be available for other channels. Reference: Order Management Objects, [Product Eligibility Flag]
NEW QUESTION # 20
What are two ways an administrator can query Order Summaries using APIs in Workbench?
- A. Connect API
- B. Composite API
- C. Platform API
- D. Apex API
- E. Invocable API
Answer: B,C
Explanation:
Two ways that an administrator can query Order Summaries using APIs in Workbench are:
Platform API. The Platform API is a set of REST and SOAP APIs that allow developers to access data and functionality in Salesforce from external systems. The Platform API includes various resources and operations for querying, creating, updating, or deleting records in Salesforce, such as Order Summaries. The administrator can use the Platform API in Workbench by selecting the REST Explorer or SOAP Explorer tabs, and entering the appropriate request URL and parameters.
Composite API. The Composite API is a type of REST API that allows developers to execute multiple subrequests in a single HTTP request. The Composite API includes various resources and operations for batching, tree, sObject collections, or transactions in Salesforce, such as Order Summaries. The administrator can use the Composite API in Workbench by selecting the REST Explorer tab, and entering the appropriate request URL and JSON body.
Verified Reference: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_what_is_rest_api.htm https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_composite.htm
NEW QUESTION # 21
How can an administrator add visibility rules for the buttons in the Highlights Panel on the Order Summary record page?
- A. Create a custom Highlights Panel component
- B. Navigate to the Order Summary object in Setup and modify the Highlights Panel visibility rules
- C. Modify the Lightning Record Page Highlights Panel using Dynamic Actions
- D. Modify the visibility rules of the Highlights Panel Actions in the page layout
Answer: C
Explanation:
Dynamic Actions allow an administrator to add visibility rules for the buttons in the Highlights Panel on the Lightning Record Page. Dynamic Actions let you configure when and where actions appear on a record page based on criteria such as record field values, user permissions, or device type.
NEW QUESTION # 22
What ate two reasons an admin should choose an Event over a Trigger when it comes to building out a solution?
- A. Events do not participate in a transaction scope
- B. Events cannot be subscribed lo in a batch for bulk operations
- C. Event order is not guaranteed within a topic
- D. Events are asynchronous
Answer: A,D
Explanation:
Explanation
Two reasons an admin should choose an Event over a Trigger when it comes to building out a solution are:
Events are asynchronous. This means that events are processed in the background, without blocking the main execution thread. This can improve the performance and user experience of the solution, as well as avoid governor limits and timeouts.
Events do not participate in a transaction scope. This means that events are independent of the transaction that publishes them, and they do not affect the rollback or commit behavior of the transaction. This can avoid unwanted side effects and errors in the solution, as well as decouple the logic from the data.
Verified References:
https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events/platform_events_intro.h
https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events/platform_events_consid
NEW QUESTION # 23
An administrator needs to import Order Summary records containing historical data but does not want them to be actioned on by Order Management. Which feature supports this use case?
- A. Unmanaged Order Checkbox
- B. Order Management Type Picklist
- C. Order Life Cycle Type Picklist
- D. Custom checkbox
Answer: A
Explanation:
Explanation
The feature that supports this use case is the Unmanaged Order Checkbox. This is a standard field on the Order Summary object that indicates whether the order is managed by Order Management or not. If this field is checked, then the order is not actioned on by Order Management, and it does not trigger any flows or processes. The administrator can use this field to import Order Summary records containing historical data without affecting the order lifecycle. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5
NEW QUESTION # 24
When can an Invoice be created?
- A. At any point after the Fulfillment Order is created, by customizing flow "Create Invoice'
- B. At any point before the Fulfillment Order is created, by customizing flow "Create Invoice and Ensure Funds"
- C. At any point after the Fulfillment Order is created, by customizing flow 'Create Invoice and Ensure Funds*
- D. At any point before the Fulfillment Order is created, by customizing flow "Create invoice"
Answer: A
Explanation:
Explanation
The correct time and way for creating an Invoice is at any point after the Fulfillment Order is created, by customizing flow "Create Invoice". This flow is a core action that creates an Invoicerecord from a Fulfillment Order record, and updates the status of both records accordingly. The administrator can customize this flow to suit their business needs, such as adding conditions, actions, or subflows. Verified References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_create_invoice.htm&
NEW QUESTION # 25
What object does the Ensure Funds Apex Flow action look for when resolving Invoice balances associated with an Order Summary?
- A. Payments
- B. Order Payments
- C. Payment Summaries
- D. Order Payment Summaries
Answer: D
Explanation:
Explanation
The object that the Ensure Funds Apex Flow action looks for when resolving Invoice balances associated with an Order Summary is Order Payment Summaries. This object represents the payments made for an order, and it has a lookup relationship to both Invoice and Order Summary objects. The Ensure Funds Apex Flow action uses this object to calculate the balance due for each Invoice and update its status accordingly. Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summary.htm&type=5https:
NEW QUESTION # 26
A customer orders a product through B2C Commerce but changes the quantity ordered after the Order Summary record is created in Order Management. Later, the customer returns one of the products. Which objects will be created in Order Management?
- A. A Change Order object and Cancel Order Object
- B. A Return Order object and Change Order object
- C. The Order Summary object and Change Order object
- D. A Cancel Order object and Return Order object
Answer: B
Explanation:
Explanation
The objects that will be created in Order Management when a customer orders a product through B2C Commerce but changes the quantity ordered after the Order Summary record is created in Order Management, and then returns one of the products are:
A Return Order object. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc.
A Change Order object. A Change Order is a record that represents a change request for an order or part of an order. A Change Order has a lookup relationship to the Order Summary object, and it contains information such as the change type, status, date, etc.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.order_management_change_order.htm&type=5
NEW QUESTION # 27
What ate two reasons an admin should choose an Event over a Trigger when it comes to building out a solution?
- A. Events do not participate in a transaction scope
- B. Events cannot be subscribed lo in a batch for bulk operations
- C. Event order is not guaranteed within a topic
- D. Events are asynchronous
Answer: A,D
Explanation:
Two reasons an admin should choose an Event over a Trigger when it comes to building out a solution are:
Events are asynchronous. This means that events are processed in the background, without blocking the main execution thread. This can improve the performance and user experience of the solution, as well as avoid governor limits and timeouts.
Events do not participate in a transaction scope. This means that events are independent of the transaction that publishes them, and they do not affect the rollback or commit behavior of the transaction. This can avoid unwanted side effects and errors in the solution, as well as decouple the logic from the data.
Verified Reference: https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events/platform_events_intro.htm https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events/platform_events_considerations.htm
NEW QUESTION # 28
A company's Salesforce org has high-scale orders enabled. During a flash sale, a customer service representative needs to service an order but it shows as a Pending Order Summary in Salesforce.
What should the customer service representative do?
- A. Manually create the Order Summary record
- B. Import the Order from the associated Account page
- C. The customer service representative has to wait until the Order Summary is created
- D. Use the Create Order Summary action on the Order records actions menu
Answer: C
Explanation:
Explanation
The best thing for the customer service representative to do in this situation is to wait until the Order Summary is created. An Order Summary is a record that represents the financial summary of an order that is received from an external system, such as B2C Commerce or B2B Commerce. An Order Summary is created after an order is ingested into Order Management, and it triggers various flows and processes for order fulfillment and payment processing. A Pending Order Summary is a temporary record that indicates that an order has been received but not yet processed by Order Management. A customer service representative cannot service an order until it has an Order Summary record. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5
NEW QUESTION # 29
Which two Order Management objects have their tabs set to Tab Hidden by default?
- A. Locations
- B. SalesLocation
- C. Accounts
- D. Fulfillment Orders
- E. OrderDeliveryMethod
Answer: A,E
Explanation:
The OrderDeliveryMethod and Locations objects have their tabs set to Tab Hidden by default. These objects are used to store information about how an order is delivered and where it is fulfilled from, respectively. They are not meant to be accessed directly by users, but rather through related lists or lookup fields on other objects. Reference: Order Management Objects
NEW QUESTION # 30
A customer orders 10 products. The products must be shipped to three different locations. Two of the orders are fulfilled at the same location. How many Fulfillment Orders would be created for this order?
- A. One Fulfillment Order per Fulfillment Location, totaling 2
- B. One Fulfillment Order pet destination, totaling 3
- C. One Fulfilment Order per item in the order, totaling 10
- D. One Fulfillment Order
Answer: B
Explanation:
The number of Fulfillment Orders that would be created for this order is one per destination, totaling 3. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc. The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items are grouped and allocated to Fulfillment Orders based on routing rules and inventory availability. In this case, since the products must be shipped to three different locations, three Fulfillment Orders are created for each destination. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm&type=5
NEW QUESTION # 31
An administrator needs to import Order Summary records containing historical data but does not want them to be actioned on by Order Management. Which feature supports this use case?
- A. Unmanaged Order Checkbox
- B. Order Management Type Picklist
- C. Order Life Cycle Type Picklist
- D. Custom checkbox
Answer: A
Explanation:
The feature that supports this use case is the Unmanaged Order Checkbox. This is a standard field on the Order Summary object that indicates whether the order is managed by Order Management or not. If this field is checked, then the order is not actioned on by Order Management, and it does not trigger any flows or processes. The administrator can use this field to import Order Summary records containing historical data without affecting the order lifecycle. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5
NEW QUESTION # 32
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to which two values?
- A. Open
- B. Drafted
- C. Active
- D. Created
- E. New
Answer: C,E
Explanation:
Explanation
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to Active or New. These are the two order statuses that indicate that an order has been created or confirmed by a customer, and that it needs to be processed by OrderManagement. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htm&type=5
NEW QUESTION # 33
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