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HP LaserJet Solutions Sample Questions:

1. Single-drum color LaserJet printers use an intermediate transfer belt (ITB). In what order should you place color images on the ITB?

A) yellow, magenta, cyan, black
B) black, magenta, yellow, cyan
C) red, green, blue
D) cyan, magenta, yellow, black

2. Certpaper.com has a Color LaserJet 1500 printer with no tool box installed on the PC. The printer has stopped working and the 'Go', 'Ready' and 'Attention' lights are on steady. What would you do to identify the cause?

A) Have the customer installs the drivers and check their status.
B) Inform the customer that they will not be able to check the issue and help them schedule a tech to come and isolate the issue.
C) Have the customer press and hold the 'Go' and 'Job Cancel' buttons to check the secondary error code.
D) Have the customer installs the Toolbox to check the error.

3. Image Formation in an HP LaserJet printer is a six-step process. What is the first step in the process?

A) Developing
B) Charge
C) drum cleaning
D) Writing
E) Transferring

4. What are examples of print drivers? (Select two.)

A) Agency FB
B) PCL 5e
C) PCL 6c
D) PostScript

5. After installing new memory modules in a LaserJet printer you are receiving memory error messages in the control panel. What recommended course of action would you follow to troubleshoot this problem?

A) Verify that the memory modules are correct for this printer.
B) Verify you have configured the new memory size properly in configuration/setup.
C) Test for a faulty power source by moving the printer to another AC outlet.
D) Ensure the customer's software application has the proper drivers installed to support the new memory.

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