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EXIN ITIL 4 Foundation Sample Questions:

1. How is a 'continual improvement register' used?

A) To provide a structured approach to implementing improvements
B) To authorize changes to implement improvement initiatives
C) To record requests for provision of a resource or service
D) To organize past, present, and future improvement ideas

2. Which of the following statements about change authorization is CORRECT?

A) Ensuring that changes are authorized after their deployment is done by the change authority
B) The technician making an emergency change can authorize such changes
C) The change type and model is the basis for assigning the change authority
D) Every time a standard change is requested a change authority is assigned

3. Which practice has a purpose that includes managing authentication and non-repudiation?

A) Service configuration management
B) Supplier management
C) Information security management
D) Relationship management

4. Which is a result of applying the guiding principle 'progress iteratively with feedback'?

A) The ability to discover and respond to failure earlier
B) Understanding the current state and identifying what can be reused
C) Understanding the customer's perception of value
D) Standardization of practices and services

5. Which of the following terms is more suitable to describe the functionality of a service?

A) Output
B) Outcome
C) Utility
D) Warranty

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