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Salesforce Certified Platform Data Architect Sample Questions:

1. Universal Containers has a legacy system that captures Conferences and Venues. These Conferences can occur at any Venue. They create hundreds of thousands of Conferences per year. Historically, they have only used 20 Venues. Which two things should the data architect consider when denormalizing this data model into a single Conference object with a Venue picklist? Choose 2 answer

A) Standard list view in -line editing.
B) Bulk API limitations on picklist fields.
C) Limitations on master -detail relationships.
D) Org data storage limitations.

2. Universal Containers has deployed Salesforce for case management The company is having difficulty understanding what percentage of cases are resolved from the initial call to their support organization. What first step is recommended to implement a reporting solution to measure the support reps case closure rates?

A) Enable field history tracking on the Case object.
B) Create Contact and Opportunity Reports and Dashboards.
C) Create a report on Case analytic snapshots.
D) Install AppExchange packages for available reports.

3. Northern Trail outfitters in migrating to salesforce from a legacy CRM system that identifies the agent relationships in a look-up table. What should the data architect do in order to migrate the data to Salesfoce?

A) Assign record owner based on relationship.
B) Migrate to Salesforce without a record owner.
C) Migrate the data and assign to a non-person system user.
D) Create custom objects to store agent relationships.

4. Universal Containers (UC) has implemented a master data management strategy, which uses a central system of truth, to ensure the entire company has the same customer information in all systems. UC customer data changes need to be accurate at all times in all of the systems.
Salesforce is the identified system of record for this information. What is the correct solution for ensuring all systems using customer data are kept up to date?

A) Send customer record changes from Salesforce to each system in a nightly batch job.
B) Have each system pull the record changes from Salesforce using change data capture.
C) Send customer record changes from Salesforce to the system of truth in real time.
D) Send customer data nightly to the system of truth in a scheduled batch job.

5. NTO has a loyalty program to reward repeat customers. The following conditions exists:
1. Reward levels are earned based on the amount spent during the previous 12 months.
2. The program will track every item a customer has bought and grant them points for discount.
3. The program generates 100 million records each month.
NTO customer support would like to see a summary of a customer's recent transaction and reward level(s) they have attained.
Which solution should the data architect use to provide the information within the salesforce for the customer support agents?

A) Create a custom big object to capture the reward program data and display it on the contact record and update nightly from the point-of-scale system.
B) Create a custom object in salesforce to capture and store all reward program. Populate nightly from the point-of-scale system, and present on the customer record.
C) Provide a button so that the agent can quickly open the point of sales system displaying the customer history.
D) Capture the reward program data in an external data store and present the 12 months trailing summary in salesforce using salesforce connect and then external object.

Solutions: