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HP Selling HP Business Service Management Solutions Sample Questions:

1. Which additional personas are key influencers on a potential infrastructure management solution sale with the director of operations? (Select three.)

A) database administrator
B) HVP of applications
C) LOB manager for application support
D) Windows administration manager
E) QA test director
F) security analyst

2. In addition to the director of operations, which personas should a salesperson include as key influences when discussing an HP Operations Bridge solution? (Select three.)

A) director of distributed systems
B) director of performance testing
C) mobile applications administrator
D) director of quality assurance
E) director of service management
F) LOB manager for applications support

3. Which of the HP Operations Analytics tools have been promoted by Gartner Research as "Leaders" in their technology Magic Quadrant for 2013 and 2014? (Select two.)

A) Operations Logger
B) Service Health Analyzer
C) Business Process Monitor
D) Vertica
E) Run Time Service Model

4. According to an independent study by Gartner Research relating to the market drivers for an Operations Bridge solution, what percentage of the IT budget will most organizations typically spend on operating costs for their data center?

A) Approximately 50 percent
B) Approximately 75 percent
C) Less than 15 percent
D) Approximately 25 percent

5. What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

A) Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.
B) Identifying competitors who are engaging with the customers.
C) Identifying the customers' pain points and their associated compelling events or manifestations.
D) Highlighting the customers' ITIL Service Management issues.

Solutions: